Purpose:

Provide administrative support services for the School of Education. This position requires initiative, professionalism, and high levels of integrity and confidentiality. Additionally, it requires proficiency in Microsoft applications, working with photos and videos, as well as being savvy with social media. This person will have access to sensitive material as it relates to the School, faculty, staff, and students. It requires an employee who can make independent decisions when necessary and work without close supervision.

Duties:

• Maintain digital and social media for the School including, Facebook, Twitter, Instagram, YouTube, LinkedIn.
• Support email marketing campaigns.
• Efficient and sensitive handling of administrative tasks as they relate to the School
• Screen and direct calls and visitors with discretion and courtesy
• Handle routine inquiries of internal and external customers
• Maintain routine office functions utilizing Microsoft Office applications, CARS, and other software and technology as necessary
• Responsible for maintaining a record of minutes of meetings within the School
• Distribute mail and coordinate various mailings
• Maintain an up-to-date filing system and archive necessary documents
• such as typing, copying, filing
• Provide support for student recruitment/retention
• Assist in event planning for searches, meetings, banquets, etc.
• Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the department; helping others accomplish related job results when needed
• General clerical duties Other duties as assigned

Primary Contacts: School Dean, faculty and staff; students, and other members of the University community.

Supervision Exercised: None

Supervision Received: Works toward a previously defined objective with little supervision and uses a wide range of procedures to accomplish goals, plans, and arranges own work referring unusual problems to the School Dean.

Education: High School diploma required

Experience: Secretarial/administrative support experience.

Specialized Training: Proficient in the use of Microsoft Office programs.

A demonstrated ability and commitment to diversity, equity, and inclusion.

Skills/Attributes

Customer Service:

• Exhibit a "customer first" orientation in providing exceptional service in all responsibilities and interactions demonstrating versatility in handling people and situations
• Adapt willingly and quickly to changing priorities, responsibilities, and students' (or other customer) needs and expectations; anticipate and identify students' (or other customer) needs
• Demonstrated ability to recognize, appreciate and serve culturally diverse populations, special needs, and others

Teamwork:

• Collaborate well with others and help make staff a cohesive group
• Communicate, cooperate and collaborate well with others to achieve common office, division or University goals
• Willingly assists in various responsibilities as appropriate as required during high service demand times

Communication:

• Develop and nurture an effective, productive and respectful rapport and working relationship with students, faculty and staff co-workers, and various campus and community constituencies maintaining an appropriate level of professionalism
• Demonstrate strong interpersonal and organizational skills, a sense of humor, flexibility, and creativity
• Demonstrate strong written, telephone, and electronic communication skills and strengths in public speaking
• Communicate information clearly and concisely and listen well to others

Attention to Detail:

• Maintain a high level of accuracy, consistently reviewing work to detect errors, oversights or omissions

Initiative:

• Take immediate and independent action when necessary assuming initiative for creative problem solving
• Demonstrate creativity and high energy
• Accomplish tasks with follow through to completion
• Adapt willingly and quickly to changing priorities, responsibilities, and functions within the School/department and/or position

Technical:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook, Internet, CARS, and copier

Work Environment, Physical Demands:

• Must possess an aptitude for technological development and its implications for appropriate automation of office; proficient in Microsoft Office, including Word, Excel, PowerPoint and Outlook, Internet, CARS, and copier
• Multiple service hours; computer data input; multiple concurrent tasks with service interruptions; extensive customer contact; strict confidentiality; detailed work.