Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary Answer incoming phone calls from members and internal customers by answering questions and resolving issues to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the credit union. Job Description Please Note: We are only able to move forward with candidates who reside in the following states: Utah Nevada Idaho Montana Arizona New Mexico Texas Important Information Spanish Speaking Bilingual Preferred-$1.00hr Differential Pay for Language Skill Next Training Classes Starts March and April 2024 Training Schedule: Mon-Fri 10am-6:30pm MDT for 6-7 weeks; shifts begin AFTER training is complete Evening Shift Tuesday-Saturday 12:30pm-9pm MDT (Evening Shift) Sunday-Thursday 12:20-9pm Four-10hr Shifts: Wednesday-Saturday 10:30am-9pm MDT Sunday-WEd 10:30am-9pm MDT NOTE: All times are scheduled in Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind so 11:30am 8pm; if you are Central Time shifts are 1 hour ahead, e.g.: 1:30pm-10pm, etc. We are committed to taking care of all our employees Competitive Pay starting at $18, higher starting wage based on experience Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill Competitive Incentive program Evening Shift Differential Weekends! Any hours worked on Saturday or Sunday or AFTER 6pm LOCAL TIME will have $1.00 Differential Position is 100% remote (working from home) Consistent performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development Can you see yourself at Mountain America? Professional development and skill training is one of our strongest passions in our culture we take pride from promoting within for leadership and other high skilled positions. Make a difference in peoples’ lives and in the community. Choose a career that will guide you forward. Your Responsibilities Cross-sells credit union products and services to encourage a full-financial relationship with the credit union. Able to work efficiently and effectively within multiple channels of inquiries Plays an important role within CU lending. Utilizes CU lending guidelines and weighs CU risk when making lending decisions. Works in conjunction with other business partners (Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines Advises and assists members in making informed decisions regarding their accounts. Adheres to the philosophy and mission of the credit union in actions and communications. Our Culture What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull Making a difference Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives. What we’re looking for Minimum six months of customer service or call center experience High school graduate or GED Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred. IMPORTANT INFORMATION Training is 7 Weeks Monday-Friday Specific criteria must be met in order to work from home-Minimal Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is required for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use. Must have Home Office free of distractions, noise, with closing door Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our employees love working at Mountain America! Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, New Mexico, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, Touch-Tone Teller, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.