Mountain Home seeks two (2) Case Managers (CM) to help improve outcomes, experiences, and value for the families served.
The CM provides case management to young mothers, adolescents, and children, linking them to needed medical, social, educational, vocational, and recreational services and providing advocacy to support and increase their independence in the community.
The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has or is working toward a bachelor's degree in social work, human services, or a related field.
Status: Non-Exempt, Non-Shift, Full-time, 36 - 40 hours/week
Pay Range: $19.50 - $24.50, based on years of experience, education, and training
Benefits: Health, Dental, Vision, Life, and Short Term Disability Insurance, Employee Assistance Program (EAP), SIMPLE IRA match of 3%, 25 days of paid time off annually, paid sabbatical every 5 years, and much more!
Schedule: Monday - Friday with some evenings (no later than 8:00pm) required
Location: Hybrid- 80% of work will be performed in the community, client homes, or office, 20% performed from home
Travel: This position requires frequent local travel, approximately 30% of weekly time using company vehicles
Reports To: Lead Case Manager
Essential Functions

• Meeting weekly for case management with clients and maintaining individual client files
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or clients' homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients' therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Documenting dates, times, and progress notes for all meetings in an online database
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and training as required and meeting regularly with their supervisor
• Other appropriate and job-related tasks as assigned

KEY PERFORMANCE INDICATORS

• 100% of documentation is recorded accurately within required timelines
• Goal billable hours are met at least 90% of time
• Treatment plans are completed to standard within provided timeline
• Progress on treatment plans is tracked and documented to standard and case consultation is sought regularly to best facilitate client progress
• Discharge process is completed following policy and department timelines

MEASURES OF ACCOUNTABILITY:

• 50% of time allocated to case management sessions with clients
• 20% of time allocated to documentation of case management with clients
• 10% of time allocated for client coordination and communication
• 10% of time allocated to supervision, meetings, and collaboration
• 10% of time allocated to continuous professional development

Who We Are
Mountain Home is a fast-growing Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care, employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. We are an organization that serves our community and our employees. Take a few minutes to read why we are an employer of choice!
Who You Are - To be successful in this job, you excel in the following areas:
Commitment to justice, equity, diversity, accessibility, and inclusion: You recognize the role of gender, race, income, age, and other identities in shaping our participant's needs. You realize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about justice, equity, diversity, accessibility, and inclusion.
Understanding the Importance of Trauma-Informed Care: You are aware that traumatic experiences are associated with behavioral health and physical health conditions and that substance use and mental health conditions have been linked with traumatic experiences. You acknowledge that trauma-informed care is a strengths-based approach aimed at ensuring environments and services are suitable for participants who've experienced trauma.
Relationship-Building & Communication: You are honest and genuine yet tactful. You believe in our mission and the communities we serve. You listen closely to the need underneath the concern and work collaboratively to devise solutions. You speak clearly and professionally and in a culturally sensitive manner. You communicate well with all stakeholders and can put people at ease, especially when there are lines of difference.
Organizing, Time Management, Planning & Prioritizing- You know where you put things and can create and maintain systems to keep track of information or materials. You are known for showing up on time and completing your scheduled hours. You can estimate how long a task will take, how much time you have, how to allocate it, and how to stay within time limits and deadlines. You value the importance of time. You can create a road map to reach a goal or to complete a task. You take intentional steps to make decisions and you make decisions about what is important to focus on.
Stress Tolerance, Emotional Control, & Flexibility- You can work or progress in stressful situations and cope with uncertainty, change, and performance demands. You manage your emotions to achieve goals, complete tasks, and control or direct behavior. You can revise plans in the face of obstacles, setbacks, new information, or mistakes. You adapt to changing conditions without stress.
Knowledge, Skills, and Abilities

• Knowledge of community resources and services
• Proactive, strategic, and detail-oriented approaches
• Strong commitment to quality, efficiency, and effectiveness
• Logical thinker to identify alternative solutions, conclusions, or approaches
• Accurate and efficient typist and experienced user of computers
• Knowledge of Microsoft Office and Google Workspace features
• Strong interpersonal skills and professional demeanor
• Self-starter while working well in a strong team environment
• Work well under pressure and meet tight deadlines

What Else You Should Know
Mountain Home is an equal-opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.
All offers of employment at Mountain Home are contingent upon clear results of a thorough background check.
All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

• The nature of the conduct/behavior and its relationship to the position

• The recency of and circumstances surrounding the conduct/behavior

• The age of an individual at the time of the conduct/behavior

• Societal/cultural conditions that may have contributed to the conduct/behavior

• The probability that an individual will continue the conduct/behavior
• The individual's commitment to rehabilitation and changing the behavior