At a Glance

• Time Commitment: Full-time, 37.5 hours per week
• Team: Essential Home Repair; Reports to Repair/Rehab Manager
• Pay Range: $25-30/hour
• Location: Asheville, NC with regional service area
• Anticipated Start Date: July 15, 2024

Position Summary

The Repair/Rehab Specialist is responsible for working directly with clients, contractors, care managers, and funders to improve housing conditions by providing essential home repairs in order to eliminate threats to life, health, and safety. This includes repairing or replacing heating, plumbing, roofing, flooring, septic, and electrical systems as well as adding accessibility features like ramps, railings, and grab bars. Essential home repairs improve quality of life, preserve affordable housing, and prevent displacement and homelessness. MHOs Essential Home Repair program serves low-income elderly, veteran, disabled, single parent, and large family households in Buncombe, McDowell, Rutherford, and Yancey Counties.

Essential Duties and Responsibilities

• Conduct home visits to assess repair needs.
• Create work write-up detailing necessary repairs, ensuring that all required repairs are included in scope of work.
• Compile time/cost estimates and materials list before each job.
• Determine if project requires specialty subcontractors and arrange as necessary.
• Make appropriate design/construction decisions within available financial resources for each job, while working with program manager.
• Manage construction activities in an organized, cost-effective, and timely manner; coordinate and supervise contractors to ensure quality and timely repairs.
• Purchase construction and other materials as needed.
• Complete required documentation on a timely basis; create and maintain digital and print files in an orderly fashion; and report progress to program manager regularly.
• Manage agency's contact with homeowner, including coordination with any necessary subcontractors, in a polite and customer-service oriented manner, helping to ensure a positive client experience.
• Ensure timely scheduling, appropriate purchasing, job safety, and compliance with applicable laws and regulations, including OSHA, HIPAA, Lead Paint, Asbestos and local building permit, zoning and septic requirements.
• Ensure all needed reporting and billing is complete and submitted on time to funder.
• Complete all necessary documents as required by funder.

Supervisory Responsibilities

There are no supervisory responsibilities for this position, however, this position is charged with managing client, contractor, and funder relationships.

Required Qualifications & Skills

• Experience with residential construction, repair/remodeling and/or maintenance.
• Must be able to provide excellent references to previous construction/repair activities.
• Ability to communicate clearly and accurately in written and oral formats.
• Knowledge and experience in preparing and reading basic construction drawings
• Ability to work with government regulations in construction, including required documentation.
• Ability to work respectfully with low-income, elderly, and disabled homeowners.
• Ability to deliver compassionate service to diverse individuals from all walks of life, including, but not limited to, race, income, age, and ability.
• Ability to exercise good judgment and sound decision-making in assessing of repair needs, in prioritizing projects, and in planning effective and cost-efficient repair methods
• Must be proficient and comfortable utilizing general workplace technologies, including email, Microsoft Word and Excel, and other software applications.
• Must be a highly organized, self-starter with the ability to work independently.
• Valid NC Drivers License with a good driving record required; must be eligible to be added to MHOs vehicle insurance policy.
• Strong affinity for MHOs mission and service population and shared commitment to MHO Values

Working Conditions

Cognitive: Able to accurately read written information, communicate via phone and via email, and verbally/in-person in the English language; able to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given over a period of days; able to attend to tasks/functions for more than 60 minutes at a time; able to concentrate on detail in both office and field with moderate interruption.

Physical: Able to push/pull/carry objects less than 40 pounds; sit, stand, bend, kneel, walk, climb stairs; may need to enter/exit buildings that are under construction or in disrepair, occasionally, without normal ingress/egress available; able to travel offsite via provided transportation, to MHO job sites, meetings, and events, or to attend out-of-town meetings, trainings, or events.

Environmental: Subject to low to moderate noise typical of office work environments (computers, printers, staff interactions); exposed to construction site noise and hazards for moderate periods of time; must wear personal protective equipment, such as safety glasses, hardhat, earplugs, and safe footwear when warranted; subjected to various weather conditions including hot or cold temperatures and precipitation.

Time-Oriented: Must be able to work 37.5 hours during the regular workweek (Monday-Friday), with occasional work required during evenings, weekends, or holidays.

Compensation

This is an hourly position with a pay range of $25 to $30 per hour, based on a full-time 37.5-hour work week. Hours are Monday to Friday 8:30 AM to 5:00 PM with a one-hour lunch. A vehicle is provided for work-related use during normal work hours. MHO provides employer paid medical, dental, vision, life, short and long-term disability insurance; 3% retirement contribution; 12 paid holidays; and 20 days PTO in year one, increasing one day per year of service up to 25 days.

Equal Opportunity Employer

MHO provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state or local laws. MHO complies with applicable federal, state and local laws governing nondiscrimination of employment in every location in which MHO has employees.

About Us

Founded in 1988 by volunteers, Mountain Housing Opportunities is the regional nonprofit leader in developing and preserving safe, stable, and affordable housing in Buncombe County and beyond. MHO serves more than 2,000 households each year in western North Carolina through affordable rental homes, essential home repair, the construction and sale of new affordable homes, and down payment assistance. MHOs mission is to build and improve homes, neighborhoods, communities, and lives, and build hope and dignity in the people we serve. MHO is a 501(c)(3) non-profit organization and operates as a Community Development Housing Organization (CHDO) and a Community Development Financial Institution (CDFI). Visit https://mtnhousing.org/ to learn more.