Job Title: Customer Service Representative

Department: Retail Banking

Reports To: Customer Service Manager

Classification: Non-Exempt

Summary

This position provides exceptional customer service as they represent our Bank to customers while processing transactions, responding to questions, referring and selling our competitive products and services, and contributing to a dynamic team environment.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receives checks and cash for deposit, verifies amounts and endorsements, cashes checks and pays out money upon verification standards and balance in an accurate and complete manner.
• Builds and maintains strong business relationships with all customers and prospective customers through established customer service and sales standards.
• Develops, maintains, and demonstrates a basic knowledge of current Bank products and services.
• Maintains confidentiality when handling customer requests and transactions.
• Maintains basic knowledge and ensures compliance with applicable regulatory requirements and internal policies and procedures.
• Balances cash drawer at the end of each day and performs specialized tasks, such as preparing cashier's checks and inputting wire transfer instructions.
• Identifies referral opportunities and makes relevant referrals.
• Maintains confidentiality when handling customer requests and transactions.
• Performs other related duties as assigned.

Knowledge, Skills, and Abilities Required

• Exceptional customer service skills with ability to exhibit professionalism and respond to customers’ needs, questions, and concerns in an accurate, effective, and timely manner.
• Troubleshooting and problem-solving skills.
• Strong attention to detail.
• Ability to multi-task and be flexible to changing priorities while possessing strong time management and organizational skills.
• Ability to work independently and as part of a team.
• Excellent interpersonal and written/verbal communication skills demonstrating the ability to communicate effectively and clearly in a variety of settings, formats, and audiences; with the ability to read, write, speak, and understand English well.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Required Education and Experience

• High school diploma or general education degree (GED)
• Minimum of six months cash handling and customer service experience required.
• Must have valid Washington state driver's license and clean driving record.

Physical Demands

While performing the duties of this job, the employee is constantly required to remain in a stationary position and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, computer printer, and cash counter. The employee needs to frequently communicate with internal and external contacts and move about inside the branch to access file cabinets, office machinery, etc. Occasionally transports money and coin weighing 25-50 lbs. and files/boxes weighing 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and ability to see color. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (0%-5%) local, non-overnight travel.

Other Duties

The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.

Mountain Pacific Bank promotes equal opportunity workplace. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

About Mountain Pacific Bank

It is Mountain Pacific Bank's goal to provide high-quality financial products and services at a fair price to businesses, professionals and individuals of Snohomish, Skagit and King Counties. And to distinguish itself by becoming "the local bank of choice for customers, employees and shareholders by exceeding their expectations," as stated in the mission.

Started by 17 local business and outstanding community leaders Mountain Pacific Bank is a Community Bank dedicated to serving Snohomish, Skagit and King Counties. An equally important part of their plan is to reinvest in the community with resources, time and talents.

At Mountain Pacific Bank we also know every organization has unique financial needs, we’d like to show you how flexible and innovative our financial solutions can be. Being local gives us the flexibility to make decisions that the larger institutions can’t.

Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time in person

Pay Range: $18.00 - $21.85 per hour

Benefits:

Bonus Opportunity (based on Company and Individual Performance)

401(k) with matching contribution

Comprehensive Medical Insurance, Dental, and Vision insurance with 100% of employee base premiums covered.

Healthcare and Dependent Care Flexible Spending Account

Minimum of 10 paid vacation days annually*

2 additional PTO days annually**

11 paid holidays

8 hours of paid sick time per month*

Paid Life, AD&D, and Long-Term Disability insurance

Employee assistance program

Referral program

Tuition reimbursement

Mountain Pacific Bank Account and Loan Perks

*pro-rated from start date and/or hours worked

**granted every January 1st