The IT Business Systems Analyst is responsible for the implementations of HCM, ERP, or similar enterprise-wide applications, including upgrades, migrations, new implementations, and will provide support to existing systems.

Essential Functions

• Elicits, clearly captures, and implements ideal IT workflows to meet the business requirements.
• Collaborates with functional and technical resources at all levels to understand the objectives by developing diagrams, specification documents, and exhibits.
• Improves existing systems through process improvements and determines appropriate changes to implement while appropriately documenting the changes, system maps, and integrations.
• Evaluates the requests from the end users, designs procedures, proposes solutions, and facilitates effective communications through the entire life cycle of the project.
• Identifies gaps and provides technical expertise, trains end users, and provides consultation to configure system settings and troubleshoot functional and technical issues.
• Manages security roles, configures modules, and executes configuration changes, while collaborating with internal and external teams.
• Manages User Acceptance Testing (UAT) processes to validate the workflows and is responsible for the validation of data migrations and receives signoffs prior to release.
• Maintains regular and predictable attendance.?
• Performs other duties as required.

Position Qualifications

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Healthcare, Technology, or related field
• 3 years configuring SaaS systems, analyzing requirements, application testing, documentation, training, and support.
• Strong knowledge on cloud ERP and HCM suites and functionalities; or clear understanding of customer care and contact center processes.

Preferred Qualifications:

• Master’s Degree in in Computer Science, Engineering, Healthcare, Technology, or related field
• At least 3 years of experience with ERP systems, HCM systems, IVR systems, call communication platforms, Oracle, Kronos, Salesforce, or Health Cloud