Description

Mountain View Hospital is looking for a Medical Receptionist - Lead to join our team!

JOB SUMMARY:

Arrange for the efficient and orderly admission and discharge of outpatient appointments, testing and procedures. Schedules provider appointment and maintains EMR system. Ensures that the patient’s information is collected, and enter in the computer system accurately, and that all patients are aware of clinic & hospital policies and procedures. Answers phones and provides answers to basic questions as needed. Processes incoming and outgoing referrals, faxes, and correspondence.

 BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:
Medical Receptionist Lead:

1. 1. Responsible for pre-registering patients for scheduled appointments and outpatient procedures, obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
   2. Responsible for obtaining signature on Consent Forms and ABNs.
   3. Schedules provider appointments and maintains EMR system records.
   4. Processes all incoming referrals, faxes and record requests and ensures documents are scanned into EMR records.
   5. Communicates appropriately and clearly to the manager, medical assistants, coworkers, and providers.
   6. Maintains department records, reports, and files as required.
   7. Responsible for knowing hospital policies and being familiar with hospital services that are available.
   8. Demonstrates an ability to be flexible, organized and function well in stressful situations.
   9. Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
   10. Maintains a good working relationship both within the department and with other departments.
   11. Participates in the educational program, completes annual educational requirements, and attends in-service meetings as required.
   12. Attends all other meetings as required.
   13. Always maintains patient confidentiality.
   14. Accepts and completes other duties as assigned or requested.
   15. Must maintain accurate time clock punches, punch in and out according to hospital policy.
   16. Answers incoming calls to the facility in a professional, timely manner.
   17. Must maintain a professional attitude.
   18. Must wear appropriate clothing acceding to dress code.
   19. Responsible admitting walk-in patients according to EMTALA guidelines.
   ADDITIONAL LEAD DUTIES AND RESPONSIBILITIES:
   1. Assist with staff scheduling.
   2. Point of contact for front desk staff with questions about processes, patients, providers, etc.
   3. Helping to communicate/educate on changes in processes, schedules, etc.
   4. Helping to fill in at front desk for vacations, sick calls, etc. (all locations)
   5. Train new team members and assist in creating training material.
   6. Assist with Cerner training and correct errors within the system.
   7. Orients, mentors, and signs off on new staff members.
   8. Create, update, and maintain yearly competency training for all front desk staff.
   9. Complete monthly scheduling that are fair and balanced. Work with front desk staff for vacation requests and assist to find coverage for shifts as needed.
   10. Be active in process improvement projects as designed by the clinic supervisor.
   11. Provide feedback, suggestions, or ideas on the clinic process.
   12. Be the first point of contact to resolve concerns, conflicts within the department.
   13. Assist in performing 90-day reviews for new front desk staff and perform regular reviews for all front desk staff.
   14. Keep all front desk staff up to date on changes in procedures, billing, check in process, insurance, and anything else to promote smooth operation of IHI front desk admissions.
   15. Attend assigned meetings as scheduled.
   16. Lead front desk staff by example in all manner of providing patient care, admissions of patients to IHI, general attitude and professionalism.
   Must maintain a 95% accuracy rate on quarterly report card.

About Mountain View:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification: High School diploma or general education degree (GED).

Experience: One to three months related experience and/or training; or equivalent combination of education and experience.

Equipment/Technology: Ability to use hospital information system and operate basic computer functions and software.

Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively, before groups of customers and or employees of the organization.

Mental Capabilities: Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.