7 Member Services Manager Jobs in Cashiers, NC
Mountaintop Golf & Lake Club is Hiring a Member Services Manager Near Cashiers, NC
Job Title: Member Services ManagerReports to: Clubhouse Manager and Food & Beverage DirectorStatus: Exempt
Position Summary: The Member Services and Marketing Manager is a creative and passionate individual committed to providing over-the-top member and guest experiences while creating club marketing content strategy that supports consistent brand themes, language, messaging and visual identity across all platforms and channels. Responsibilities include but are not limited to: Staff Management, Interclub Marketing, Membership Support Services, Club Concierge Services and Rental Program support.
Essential Duties And Responsibilities
- Supervise Member Services, Valet & Employee Shuttle personnel.
- Manage the creation of all club marketing for all departments in keeping with the Club brand.
- Support administrative functions for the Member Services department.
- Assist managers & General manager with special services & marketing efforts.
- Answer all phone calls & emails promptly.
- Communicate with all departments on daily club reservations.
- Greet membership, guests, vendors & staff while offering support & suggestions.
- Exceed member & guest expectations by providing the “WOW” factor.
- Coordinate reservations and activities upon request.
- Assist in the booking procedure of transportations, babysitting, dog sitting, etc.
- Execute member requests, which include grocery shopping, dry cleaning, floral delivery, pet services, etc.
- Assist in the creation of all club marketing for all departments.
- Provide club communication through email blasts.
- Update club marketing, which includes, website, app, flyer boards & social media.
- Help facilitate the new member process.
- Maintain member profiles & databases with current photos and information.
- Take event & member photos, edit & keep organized.
- Assist in the creation of event Shutterfly books & event recaps.
- Assist in the planning & execution of events.
- Assist in taking room & lodging requests, check-in & check-out procedures.
- This position is a high-profile service and hospitality position. It is extremely important to possess a positive attitude, a cheery disposition, and a willingness to help others. These characteristics combined with a proactive approach to each task are the key elements to creating success.
- Individual must be comfortable with communicating with members, guests and staff through phone calls, emails, etc.
- Provide a detailed look at all Club marketing in keeping with the Club brand. You must control the brand club-wide through all departments.
- Individual must be organized, and schedule driven.
- Regular, reliable attendance in this role is necessary.
- Manages personnel.
- High School Diploma or equivalent required.
- Bachelor's Degree or higher preferred.
- Minimum 3 years of hospitality/private club/marketing experience required.
- Microsoft Outlook, Excel, Publisher & Word experience
- Experience with online programs such as Adobe, Canva, MailChimp, Shutterfly & PicMonkey are preferred.
- Must be comfortable with communicating with members, guests and staff through phone calls, emails, etc.
- Must be confident in all details of all events in all departments.
- Must be organized and schedule driven.
- Frequent lifting, bending, climbing, stooping and pulling.
- Frequent repetitive motions.
- Continuous standing and walking.
- Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Accident Insurance
- Life Insurance
- Paid Time Off
- Jury Duty and Bereavement Leave
- Complimentary Shift Meal
- Employee Recognition Programs
- Employee Discounts on select merchandise and services
- Employee Golf Privileges
Job Summary
Full Time
$76k-98k (estimate)
06/23/2024
07/13/2024
The job skills required for Member Services Manager include Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Manager positions, which can be used as a reference in future career path planning. As a Member Services Manager, it can be promoted into senior positions as a Managed Care Finance Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Manager. You can explore the career advancement for a Member Services Manager below and select your interested title to get hiring information.
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