14 Customer support Jobs in Tempe, AZ
Movable Ai is Hiring a Customer support Near Tempe, AZ
Job Title : Customer Success / Tech Support Coordinator
Company : Movable Inc
Location : This position is ON-SITE in Tempe, AZ
ABOUT US :
Movable IncI is a dynamic and innovative company at the forefront of AI technology. We are seeking a Customer Success Coordinator to join our team and contribute to our commitment to excellence in customer satisfaction.
JOB DESCRIPTION :
As a Customer Success Coordinator, you will play a pivotal role in ensuring the success and satisfaction of our valued customers.
Your responsibilities will include :
Customer Interaction Management : Utilize ticket systems, especially ZenDesk, to efficiently address customer inquiries and concerns.
Leverage CRM systems to manage and nurture customer relationships, ensuring their continued satisfaction.
Technical Setup : Possess proficiency in setting up SaaS software solutions, including but not limited to Click Funnels, Zapier, Notion, Slack, and Close.
io. Troubleshoot technical issues and provide assistance to customers in navigating our software solutions.
Communication Skills : Demonstrate a solid phone presence, engaging effectively with customers to understand and address their needs.
Respond to queries and messages across social media platforms and internal channels like Slack.
Standard Operating Procedures (SOPs) : Understand and follow established SOPs for various roles and responsibilities within the customer success function.
Contribute to the creation and refinement of SOPs to improve operational efficiency.
QUALIFICATIONS :
3 years of recent experience in customer success, support, or a related role.
Familiarity with ticket systems (e.g., ZenDesk), CRM systems and Slack
Strong phone communication skills with a customer-centric approach.
Experience creating customer success or related SOPs.
Technical proficiency in setting up and troubleshooting SaaS solutions.
Previous work tenure is highly preferred. E.g. 2 years in previous positions.
BENEFITS :
- Medical, Dental & Vision Plans
- 401(k) with Company Match
- PTO and Holidays Off
- Supportive Leadership
- Maternity and Paternity Leave
If you are a motivated individual with a passion for customer success and meet the qualifications outlined above, please submit your resume and a cover letter detailing your relevant experience.
Join Movable Inc and be part of a team dedicated to revolutionizing the AI landscape and delivering unparalleled customer satisfaction.
Movable Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Last updated : 2024-06-19
Job Summary
Full Time
$58k-74k (estimate)
06/21/2024
09/20/2024
The job skills required for Customer support include Troubleshooting, Leadership, Communication Skills, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support positions, which can be used as a reference in future career path planning. As a Customer support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support. You can explore the career advancement for a Customer support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
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Avoid helping customers at breakneck speeds.
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Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.
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