1 Part Time Call Center Representative Job in Remote, PA
Movado Group Inc is Hiring a Remote Part Time Call Center Representative
Job Summary :
The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary.
Roles and Responsibilities :
- Provide first-level assessment, support, and resolution of issues.
- Answer inbound calls regarding e-comm orders, parts orders, and repair requests in a fast-paced environment.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Handle dispute escalation in accordance to existing policies and procedures
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken.
- Attend mandatory monthly training / department meetings before / after scheduled work time to stay updated on product or company policy changes.
- Must be able to work mandatory OT during peak seasons or as required.
Job Requirements :
- High Level of professionalism
- Proven track record of remote experience and fast-paced environment a plus
- Minimum of 3 years of service-related experience in a call center environment
- Automatic Call Distributor (ACD) system experience a plus
- including app pairing and / or basic troubleshooting
- Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers.
- Excellent written and oral communication skills
- Basic knowledge of Microsoft Outlook required.OutlookWordExcelOne Note
- Experience with chat a plus
- SAP experience a plus
- Salesforce experience a plus
- Bilingual in Spanish is a plus
Job Summary
Part Time
Retail
$38k-48k (estimate)
06/08/2024
08/07/2024
movadogroup.com
VACAVILLE, CA
1,000 - 3,000
1881
Public
$500M - $1B
Retail
Related Companies
About Movado Group Inc
Movado Group designs, markets and distributes watches.
The job skills required for Part Time Call Center Representative include Customer Service, Call Center, Billing, Oral Communication, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Part Time Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part Time Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part Time Call Center Representative positions, which can be used as a reference in future career path planning. As a Part Time Call Center Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Call Center Representative. You can explore the career advancement for a Part Time Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Step 3: View the best colleges and universities for Call Center Representative.
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