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MP Equipment, a Middleby company, has been in business for more than 50 years providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing total line solutions—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines.
MP Equipment has a great opportunity for a Customer Service Representative to join our Team!
The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed.
Requirements:To be successful in this position, you will need the following skills:
· 1 – 2 years of customer service experience in a manufacturing environment.
· 1 – 2 years of experience supporting a sales team in a manufacturing environment.
· 1 – 2 years upselling experience – know what your customers need before they know it and influence them to purchase the products.
· 1 – 2 years of experience working in a team environment and participating in and contributing to the team’s success.
· Excellent communication skills, both exchanging and understanding verbal or written information.
· Quick and accurate data entry skills.
· Strong math skills.
· Strong problem-solving and decision-making skills.
· Phone etiquette skills – the ability to convey to the customer their importance in a professional manner.
· The ability to utilize engineering equipment drawings to interpret product information.
· The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome.
· The ability to multitask.
· The ability to be adaptable in a constantly changing environment.
· Strong self-control in order to remain calm regardless of the situation.
· Effective time management skills – remain organized and meet deadlines.
· Must be able to report to work on time every day and remain as needed to resolve customer needs.
· Basic mechanical aptitude is a plus.
If this excites you, then MP Equipment is where you’ll want to continue your career. Please submit your most recent resume.
Must be able to reliably commute or relocate to Gainesville, GA 30504:
MP Equipment, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits:
Full Time
Durable Manufacturing
$34k-43k (estimate)
06/17/2023
10/12/2024
mpequipment.com
GAINESVILLE, GA
200 - 500
Private
JERRILL SPRINKLE
$10M - $50M
Durable Manufacturing
The job skills required for Customer Service Representative include Customer Service, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.