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Client Services Supervisor

Mp Beverly, MA
$56k-72k (estimate)
Full Time | Durable Manufacturing 3 Months Ago


The Client Services Supervisor will successfully lead the Account Coordinator team, who are responsible for providing timely payroll and HCM support for our clients. This position requires strong desire to develop and train new employees to establish understanding of payroll, taxes, MP Procedures, and habits that will allow employees to be successful. This position requires a strong desire to provide excellent proactive customer service, superior troubleshooting skills and attention to detail, and the capacity to recognize and pursue growing the relationship with their clients through education and upsell & cross sell opportunities.

WHAT YOU WILL DO: (Responsibilities)

  • Manage all daily activities within the Account Coordinator team using metrics and provide performance management.
  • Leading and motiving team members to provide superior support and service for our clients.
  • Lead efforts coaching and developing technical and customer service skills among teammates.
  • Oversee performance management efforts using scorecards for quantitative and qualitive measures of performance. Discuss weekly with team members.
  • Contact 5 clients a week to do a wellness check on their satisfaction.
  • Ensure that team members process client payrolls accurately and on time.
  • Manage day to day activities across the team, handle escalations and providing guidance to the team as needed.
  • Ensure team members accurately and completely document all customer interactions in Salesforce.
  • Facilitate cross departmental interactions with other teams in MP, to ensure open communications for the benefit of our client's success.
  • Continuously seek out process improvement opportunities and take ownership to implement positive change, while promoting the direction of MP with positivity.
  • Other duties may be assigned as needed.

WHO YOU ARE: (Skills & Qualifications)

  • Associates degree required, Bachelor's degree preferred.
  • 2 years of experience supporting customers.
  • Proven success in a leadership/management position.
  • Strong interpersonal skills, with the ability to communicate effectively, both verbally and in writing.
  • Excellent time management skills, and ability to meet deadlines, prioritize and manage several tasks effectively.
  • Ability to see the big picture, utilizing good business judgement to help our customers be successful with their iSolved account.
  • Outstanding customer service skills are required, and SaaS experience preferred.
  • Ability to learn technology quickly through instruction and self-training.
  • Attention to detail & results oriented.






100 - 200








$10M - $50M


Durable Manufacturing

Related Companies
About Mp

Metallic Products specializes in the design and manufacturing of ventilation systems for residential. commercial and industrial buildings.

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The job skills required for Client Services Supervisor include client service, Customer Service, Leadership, Attention to Detail, Time Management, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Supervisor positions, which can be used as a reference in future career path planning. As a Client Services Supervisor, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Supervisor. You can explore the career advancement for a Client Services Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Supervisor job description and responsibilities

Trains and coaches staff in standard policies, procedures, and best practices.

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Client Services Supervisor are responsible for the oversight and execution of day-to-day production activities, usually for a particular skill set on a project.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Supervisor jobs

All supervisors should be prepared to deal with a crisis.

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Ability to maintain confidentiality.

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Must be able to work after hours on-call schedule

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Some clients may not be comfortable being videotaped but may be more comfortable with audio taping.

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May provide direct customer support for complicated or critical issues.

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Step 3: View the best colleges and universities for Client Services Supervisor.

Butler University
Carroll College
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