Job Description

Joyful Jobs is recruiting a Residential Coordinator on behalf of New Horizons. Responsible for the coordination and follow-up of programs and services necessary to fulfill the goals and objectives as identified in the Person-Centered Service Plan.

Responsible for the follow-up through direct observation, to ensure program plans and program management procedures are followed and implemented as required.

Direct participation in PCSP and Behavior Plans.

Responsible for the supervision of residential supervisor, and employees and overseeing operations of the residential programs.

Responsible for a variety of tasks, to ensure the safety and welfare of members in compliance with the Arizona Department of Economic Security - Division of Developmental Disabilities (DES-DDD) and the Arizona Department of Health Services (DHS) Licensure.

Provide all aspects of supervision through verbal and written administrative guidance to employees.

Advocate for members to ensure their best interests are held foremost in all decisions and actions directly affecting their lives.

Serve as primary contact to members, parents / guardians, employees, and other agencies to provide information and support to ensure the members' needs are adequately met.

Assist with intake procedures to involve the collection of medical and psychological records, consent and release of information, and any other financial / legal documentation required to permit the member to enter New Horizons(s).

Assist in initial planning to involve assessment of current skills and placement in the most appropriate program area(s).

Orientate members to facilities, facilitate the development of PCSP, collect and dispense information, facilitate family / guardian contact, and coordinate all correspondence / requests to / with DES-DDD.

Schedule, coordinate, facilitate, and obtain a copy of the document for all PCSP meetings.

Ensure all assigned components of the Annual PCSP are completed for presentation to the member’s team.

Complete Consumer Satisfaction / Quality of Life Survey form(s).

Follow along and advocate for member services within the program(s) and for those who have matriculated through New Horizons.

SUPPORT SERVICES

Maintain and update complete, accurate, and current information in Confidential Files in accordance with DES-DDD Licensure, and New Horizons Administrative Policies.

Review and provide follow-up on Incident Reports. Report all Serious Incidents (SIR) to appropriate New Horizons personnel in a timely manner.

Responsible for prompt reporting of all Hospital Admissions, Emergency Physical Intervention Techniques (Prevention & Support), and Serious Incident Report to DDD designated timelines.

Responsible for updating and maintaining all forms in the electronic lists section and distributing them (as applicable).

Monitor ledgers to ensure adequate funds are available. Request checks / funds to purchase needed items and services for members.

Maintain and update Member Inventory Form.

Responsible for coordinating home visits and recreational events including creating a list for the Scheduling Department.

Ensure each member’s birthday is celebrated with housemates, family members, and friends as desired.

As assigned, responsible for cost comparing, coordinating, and / or purchasing of member's personal belongings and for submitting receipts to the Residential Director within the required twenty-four (24) hour timeline.

HEALTH / MEDICAL SERVICES

Advocate for all members to ensure needed medical services / appointments are obtained in a timely manner and confirmed in advance.

Ensure all medical referrals and lab appointments are scheduled in advance, noted on Electronic Calendar, and processed in a timely manner.

Review completed paperwork to ensure the completion of follow-up recommendations made by physician / specialist for all evaluations, routine medical appointments, and ER / Urgent Care and hospitalizations.

Responsible to complete medical emergency paperwork, fill / start prescriptions / procedures, submit paperwork in a timely manner to appropriate personnel, and communicating follow-up and end-of-shift updates via email and / or voicemail.

Monitor the accuracy and completion of required hospital and / or medical / dental consents, and to ensure they are received prior to all procedures being completed.

Ensure medical paperwork is legible. Seek clarification from a physician / specialist when necessary. Complete a Progress Note as needed.

Ensure documents are signed by the physician / specialist before processing.

Provide or arrange for transportation to medical appointments and facilities, as needed, especially in case of emergency.

Accompany members to the hospital and complete needed paperwork / follow-up, during designated hours and in cases of medical emergencies, as needed.

Update nutritional / diet sheet and special needs when a dietary recommendation is made.

Document periodic weights, as requested by the physician.

Ensure, through delegation, monitoring, and / or completion that Emergency Medical Procedures are followed. Provide prompt notification to New Horizons management personnel.

Prepare necessary paperwork for all required documents (i.e., Behavior Plan, Behavior Graph, and / or food logs, co-pays, consents, lab / procedure orders, I.

D., insurance cards, etc.).

Request funds and / or co-pays in advance.

Coordinate and monitor the completion of repair / replacement of adaptive equipment through the Primary Care Physician (PCP) and Durable Medical Equipment Provider (DME) Provider.

Notify physician / specialist if any medical problem or change in health occurs.

Obtain and document blood work results or other dictation from laboratories or physicians and communicate results, in writing, to the Health Services Director.

Document telephone calls with physicians / specialists and cancelled appointment / lab forms on Progress Notes for inclusion in members’ Confidential File.

Ensure medical insurance changes, updates and / or information is updated for inclusion in the members’ Confidential File and scanned into members’ electronic records.

Complete Residential Activity forms daily for face to face and on behalf of meetings. Submit to the Residential Director in a timely manner.

Prior to leaving work shift, ensure that all necessary paperwork for appointments is submitted to the Residential Director.

Check and respond to emails throughout the day.

Check and respond to voicemail messages. Telephone calls should be returned within 24 hours.

Complete Medical Referral Report forms include checking the box which indicates whether or not the appointment is for ER / UC follow-up.

Include date / s as applicable.

PROGRAMMING

Complete and file Monthly Training Progress Reports within ten working days of the scheduled due date and distribute to DDD Support Coordinator and guardian (as applicable).

Schedule, prepare and attend all psychotropic medication reviews, ensuring compliance with DES-DDD Licensure and Article

Update all Psychotropic Consents in accordance with prescribed DES-DDD and Article 9. Ensure all medication increases / decreases are implemented in a timely manner.

Report the use of emergency physical management measures in accord with DES-DDD Licensure and Article 9.

MANAGEMENT / SUPERVISORY

Serve as primary supervisory contact for residential lead.

Ensure, through delegation, monitoring, and / or completion that all medical procedures are followed, and residential lead and employees are fully informed of same.

Conduct employee orientations to members and their residential setting as assigned.

Identify residential employees and to become mentors for Orientation to members and their home.

Re-orientate employees to the members / residential setting for fill-in, transferred and on-call employee during their scheduled work shift.

Return telephone calls in a timely manner.

Provide employees with training and monitoring sufficient to enable them to function effectively.

Provide appropriate, professional, innovative, and meaningful leadership.

Establish proper professionalism on the part of employees supervised.

Maintain communication between residential and administrative employees.

Utilize established New Horizons procedures in order to correct / document unacceptable work performance by employees supervised.

Maintain documentation of daily observed performances of residential employees as appropriate.

Provide input to Human Resources Manager, on performances and response to concerns by employees following New Horizons Employee Handbook and New Horizons Administrative Policies.

Monitor adherence to menus / diets / diet sheets by residential employees, and as assigned complete grocery shopping for assigned homes.

Ensure members participate in a variety of recreational outings, hobby, and leisure activities on a weekly basis as outlined on the Recreation Calendar.

Responsible to read, initial and respond daily to all communication books for each residential setting assigned.

Monitoring of recreational funds for accuracy and for submittal of receipts to the Business Office.

Understand and maintain residential settings facilities in accordance with DHS Licensure.

Report needed repairs and for assisting in coordination of repairs and maintenance within the residential settings.

Complete and submit fire drill evacuations and safety checklists in a timely manner.

Attend and facilitate DES-DDD Licensing / Monitoring Reviews at residential settings.

Monitor and provide residential settings with necessary toiletries, cleaning supplies for members, etc.

Assist with supervision during transportation, assist daily with ensuring transportation is completed and medication boxes and crates are picked up.

Ensure residential vehicles are washed and cleaned, inside and out, on a weekly basis.

Ensure van checks are completed monthly, checking vans for first aid supplies, proof of insurance, registration, directions to New Horizons settings, and accident information forms.

Ensure proper safety techniques and procedures are utilized and followed.

ADDITIONAL DUTIES

Read, understand and abide by all New Horizons Administrative Policies, New Horizons Employee Handbook, New Horizons Job Description, DES-DDD, DHS Licensure, and any other local, state, or federal regulations pertaining to the job.

This includes timely notification of violations to supervisor(s).

Fill-in as need to maintain ratios in an emergency situation.

Assist New Horizons in maintaining open, honest communications with the public concerning program goals and philosophy.

Aware of and follows basic safety skills to avoid injury of self or others. Report and follow up, as necessary, unsafe conditions that could potentially result in injury.

Utilize proper lifting techniques as presented and demonstrated in New Horizons training. Monitor compliance with safety standards on part of employees supervised, addressing remediation of noncompliance issues in a timely manner.

Maintain current Arizona Class D driver license and satisfactory motor vehicle record. Notify Human Resources Department immediately of any infractions, revocation / suspension, etc.

affecting driver license and / or motor vehicle record. Drive safely, abiding by New Horizons policies and Arizona Department of Transportation laws.

As requested, assist New Horizons management with input regarding performance evaluation of employees within area of specialty.

Maintain work area in a neat, clean, and very tidy manner. This includes, but is not limited to, top of desk, desk drawers, and all personal objects around the work location.

Responsible during fire evacuation drill, or in the event of a real fire, to immediately evacuate in a calm and quick manner, per New Horizons evacuation procedure.

This will include assisting members to evacuate.

Consistently exhibit professional behavior and provide a favorable impression as a representative of New Horizons.

Responsible to immediate reporting any arrest to the Human Resources Department prior to working any work shifts after the arrest.

Responsible to immediately reporting to the Human Resources Department any traffic violation or ticket received whether on duty or off duty and any driver's license suspension / revocation.

Responsible to report in a timely manner any change in employee status (i.e., address change, telephone change, name change).

Assist in monitoring wheelchair lift operations during transportation arrival and departure, at the Adult Services Program.

Additional duties as required or assigned

Requirements :

Bachelor’s degree from an accredited college or university with a major in rehabilitation counseling, psychology, or guidance and counseling.

Minimal education requirement - High school diploma.

Three years of experience related to training programs for members with developmental disabilities are preferred. Such experience may be in conjunction with or beyond academic training.

Thorough knowledge of training program concepts and fundamentals of developmental disabilities. General knowledge of community resources, assessment instruments and their administration, and report writing procedures.

Ability to make decisions in the best interests of the members. Ability to relate effectively to members and their needs.

Ability to collect data and prepare clear, concise written reports, and maintain records. Confidentiality. Ability to relate effectively to community and agency representatives, parents, etc.

Organizational ability and supervisory abilities. Ability to drive AZTEC vehicles. Ability to read, write and speak English.

Computer skills in Word, Excel, and Outlook.

Must be able to lift twenty-five (50) pounds without assistance. This position may require lifting / moving fifty (50) pounds several times a day on a daily basis.

Must be able to physically perform CPR and other First Aid skills. Must be able to physically implement Prevention & Support Techniques.

Must be physically able to stoop, bend, twist, reach, stretch, and be on one’s feet for extended periods.

Must be able to drive New Horizons vehicles in a safe and careful manner, following all Arizona Department of Transportation laws, as well as applicable New Horizons Administrative Policies.

Must maintain an Arizona Class D driver's license and satisfactory driving record. Notifies the Human Resources Department of any infractions / suspensions affecting driver's license.

Loss of ability to be an authorized New Horizons driver will affect eligibility for position and may result in a re-assignment or demotion.)

Must work a flexible work week. This may include before and after core hours workdays and weekends, and coverage for co-workers on leave.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Last updated : 2024-06-13