What are the responsibilities and job description for the Assistant Sales Manager position at MPD INC?
Job Details
Description
MPD Components, Inc. traces its roots back over 100 years to the very beginning of electric power and the electronic age. MPD products can be found in most aircraft, on-board spacecraft, on ships at sea, installed in the latest medical diagnostic equipment, and in industrial service around the world. MPD maintains a high level vertical integration in manufacturing in order to guarantee the best possible quality to our customers.
The Assistant Sales and Administration Manager will assist as a point of contact for all sales, service, and office administration. This position will support management by calling customers, assisting selling products and services over the phone, visiting potential clients, setting appointments, and processing sales administration.
PRIMARY RESPONSIBILITIES
- Process customer orders and respond promptly to incoming communications from customers regarding the products and services, prices, and scheduling / shipment of products and services.
- Serve as a secondary Customer Service point of contact for the company.
- Monitor service work order turnaround time and manage service activity assuring all service procedures are adhered to with efficiency and high service standards.
- Assist in the processing and monitoring of Return Merchandise Authorizations
- Collaborate and provide information on customer leads, concerns, questions and requirements
- Act as a customer advocate within the company
- Assist in setting pricing
- Follow proper accounting and auditing procedures / instructions.
- Provide proper reporting of sales, returns, etc.
- Properly file important business documents
- Assist in ensuring appropriate inventory levels are maintained in the warehouse
- Conduct basic administrative procedures to meet customer requirements
- Any other duty as assigned
Qualifications
QUALIFICATIONS
- The successful candidate will have extensive experience in customer service or sales, with excellent reading comprehension and a demonstrated ability to communicate effectively in all mediums.
- The successful candidate must be familiar with Microsoft Office Professional, particularly MS Excel, MS Outlook, and MS Word. Prior experience with ERP is helpful.
- Prior management experience, an Associates Degree in Business , or prior military service is preferred.
BENEFITS
- Medical insurance available on first day of employment
- Company sponsored life and disability insurance
- Paid Vacation, Holidays, and Personal Time
- 401k match up to 4%
- Employee Owned Company
- Day shift with consistent hour
