Requirements:

Experience: Minimum of 2-4 years of experience in a similar role, preferably in a corporate IT environment or IT service provider.

Technical Skills:

• Proficiency in troubleshooting Windows and Mac operating systems.
• Knowledge of Active Directory, Entra (Azure), Microsoft Office Suite, and other common business applications.
• Demonstrated awareness of cybersecurity best practices, and familiarity with authentication and MFA capabilities
• Familiarity with remote desktop support tools and ticketing systems.

Certifications: Relevant certifications such as CompTIA A , Network , ITIL Foundation, or HDI Service Center Analyst are preferred but not preferred.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely to non-technical users.

Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently or collaboratively.

Customer Focus: Customer-oriented mindset with a commitment to delivering high-quality service and support to end-users.

Adaptability: Ability to work effectively in a fast-paced environment, prioritize tasks, and adapt to changing priorities and technologies.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.

Job Type: Full-time

Pay: Up to $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)
• Mac OS: 2 years (Required)

Ability to Commute:

• Overland Park, KS (Required)

Work Location: In person