Job Summary:

Are you ready to join a great team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• 401k with up to 4% match
• Periodic bonuses based on company performance
• Healthcare coverage
• Monday "office lunch"
• PTO
• A fun and collaborative work environment

Your Responsibilities on our Team

• Handle incoming customer inquiries via phone, email, and text.
• Provide excellent customer service by addressing customer needs, producing and providing estimates for jobs, resolving issues, and answering questions.
• Identify opportunities and promote our services to potential customers.
• Schedule service appointments and coordinate with our handyman teams.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Maintain accurate customer records and update our CRM system.
• Collaborate with the technician teams to meet targets and deliver exceptional service.
• Keep updated on company services, promotions, and policies to provide accurate information to customers.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Previous experience in sales, customer service, or a related field is preferred.
• Excellent communication skills and a customer-centric approach.
• Strong organizational skills and the ability to multitask.
• Proficiency in using CRM systems and MS Office suite.
• Positive attitude, problem-solving skills, and a team player mentality.
• Ability to work in a fast-paced environment and meet deadlines.
• High school diploma or equivalent; additional certification in sales or customer service is a plus.
• Complete a background check
• Professional communication and phone skills

Benefits & Pay

The pay range for this position is $18 to $22 and is dependent on your experience.

Benefits include paid holidays, paid time off, health, 401K with match and bonuses.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Bonus opportunities
• Quarterly bonus
• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 3 years (Preferred)

Ability to Commute:

• Glen Allen, VA 23060 (Preferred)

Ability to Relocate:

• Glen Allen, VA 23060: Relocate before starting work (Required)

Work Location: In person