We will hire this week the right candidate. We are seeking an experienced CSR with top notch customer skills. Must be proficient in computer skills, MS office, and a quick learner.

The ideal person will possess a some construction knowledge, a calm demeanor while coordinating techs, customers and schedule changes on a consistent basis.

Our office is located in Carmel, Indiana. Work hours are M-F- 8 : 00 a.m. - 5 : 00 p.m.

At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country.

We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our Done Right Promise. We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• And so much more

Your Responsibilities as an Office Professional

• Lead management and Scheduling you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Positive- Can do Attitude
• Understand customer first concept
• Problem solver

To Succeed in this Role

• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office and Excel . SERVICE TITAN SOFTWARE A PLUS !

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2 years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

Benefits & Pay

The pay range for this position is very competitive and based on dependent on your experience.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer.

Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.

This job description is meant to describe the general nature and level of work being performed.

Last updated : 2024-06-23