Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Duties:
- Communicate with customers via phone, email, and chat to assist with inquiries, orders, and issue resolution.
- Analyze customer needs and recommend products or services that best fit their requirements.
- Conduct outbound calling campaigns to follow up on customer inquiries or to provide additional information.
- Perform data entry tasks accurately and efficiently.
- Upsell products or services to increase sales revenue.

Qualifications:
- Strong customer service skills with a focus on resolving issues promptly and professionally.
- Proficiency in Spanish is a plus; bilingual or multilingual abilities are highly desirable.
- Experience in sales or upselling techniques is advantageous.
- Excellent communication skills, both verbal and written.
- Ability to analyze customer information to provide personalized service.

Benefits:
- Competitive salary
- Health insurance options
- Paid time off
- Professional development opportunities

Join our team and make a difference in the lives of our customers!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Columbia, MO 65202 (Required)

Ability to Relocate:

• Columbia, MO 65202: Relocate before starting work (Required)

Work Location: In person