Company: Triad Technologies
Position: Customer Service Representative
Location: Lombard, IL

Description
Duties include building and maintaining strong customer relationships, responding to all customer inquiries and requests, providing some technical assistance to customers, proactively expediting customer orders, entering orders/quotes/credits/RMA's, assisting outside salesforce as well as our purchasing, accounting, and shipping and receiving departments, etc., in getting problems solved. Incumbent will reference various vendor websites, ordering systems and catalogs on a daily basis. They will also be responsible for vendor relationship building. We need someone to take ownership of all of these processes. POSSESSING A TECHNICAL/MECHANICAL APTITUDE is instrumental in performing these duties.

Qualifications
Ideal candidate will have

• Three or more years of related work experience (Industrial Sales experience desirable)
• Possess math, language and reasoning ability along with a working knowledge of Microsoft Word, Excel and Outlook (Office 365).
• Familiarity with Epicor/Prophet 21 software a plus.
• Candidate must exercise excellent interpersonal and telephone skills that include the ability to communicate accurately, effectively, and professionally with customers, vendors and fellow employees.
• Good organizational skills are a must.

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