• We are a small and mighty company that is continuing to grow.
• You will have the opportunity to immerse yourself in the dynamic fintech industry.
• In this role you will support end users, monitor remote systems, patch management for Windows based systems, and IAM for various systems.

• Management and maintenance of Windows PCs and Laptops
• Identity and Access Management for domain accounts and various cloud based systems
• Manage building access, issue FOBs, and recover them as necessary
• Install and troubleshoot software for end users
• Take escalations from the kiosk support team
• Assist end users with file shares, printers, and cloud resource issues
• Troubleshooting and performing root cause analysis of issues with end user devices
• Image end user equipment and ensure all software and OS updates are installed
• Perform onboarding and offboarding processes for employees and contractors
• Monitor antivirus/malware software and remove threats
• Support and manage help desk queues and escalate issues to the correct parties
• Manage the IT support inbox
• Participate in the monthly on call rotation

• Auditing end user equipment annually to ensure records are accurate
• Monthly account audits to ensure offboardings were properly completed and people have the appropriate level of access to systems

• May perform other job-related duties as assigned

• 2 years experience managing windows PCs in an Active Directory environment
• 2 years experience creating user accounts, managing file permissions, and printer permissions
• Familiarity with WSUS or other Windows Updates deployment product
• Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
• Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
• Strong attention to detail, ability to learn and adapt to new technologies in a fast paced environment
• MCSA, MCSE, CompTIA A certifications is a plus

• Ability to handle and be trusted with confidential and/or sensitive information
• Ability to interact effectively with all levels in the company
• Ability to work in a fast-paced environment
• Ability to be flexible and to handle multiple projects in an organized, timely manner
• Ability to problem-solve, work under pressure, and to effectively manage stress
• Ability to work independently
• Ability travel with limited overnights
• Ability to work independently
• Ability to lift 50lbs and move 340lbs equipment with a two cart or pallet jack

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

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