1 Service Center Team Lead Job in Kanawha, WV
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MRC Global is Hiring a Service Center Team Lead Near Kanawha, WV
Job PurposeAccountable for the oversight of branch inside sales team to insure MRC sales representatives are qualified and develop to achieve full service and sales potential.
ResponsibilitiesIndividual must be able to perform the essential duties with or without reasonable accommodation.
- Increase unit sales and dollars by implementing, teaching and enforcing sales best practices;
- Determining appropriate routing of incoming work/accounts;
- Evaluate ISR team performance and skills; provide training and coaching to improve sales performance and productivity;
- Work with field sales professionals (Regional Sales, OSR’s, & BD) to understand and assist with sales activities and customer relationships;
- Meet with key customers to assist in maintaining relationships and/or closing sales opportunities/deals as requested;
- Provide recommendations to Branch Manager for sales, people, and service objectives, driving continuous improvement and efficiency;
- Review, monitor, and communicate gross margin goals for sales team;
- Lead employees to anticipate and solve problems and plan for workload changes;
- Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses;
- Set clear expectations and measure results. Communicate consistently. Provide timely, candid feedback;
- Identify, perform, or obtain training required for employees to perform job tasks;
- Maintain confidential information pertaining to normal supervisory duties;
- Comply and promote awareness and understanding of MRC policies, procedures and expectations to all employees, to include strict enforcement and compliance with DOT and SOX compliance guidelines;
- Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC database;
- Maximize gross margin sales through careful analysis during the quote process;
- Identify and act on opportunities to increase market share by growing sales;
- Work to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;
- Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
- Work with internal MRC departments to set up and maintain accurate customer files (profiles);
- Establish and maintains customer relationships, communicates with customers and co-workers to provide technical information;
- Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge;
- Monitor expected ship dates to ensure timely delivery and expedite as needed;
- Provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
- Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately.
- High School Diploma, GED (General Education Degree) and additional post-secondary training or education;
- Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience;
- Demonstrated competence in the use of computers and software applications;
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
- Ability to effectively present information in one-on-one and small group situations;
- Willingness and ability to be on call as needed to provide 24-hour service to customers;
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
- Must have the ability to provide documentation verifying legal work status;
- Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries;
- Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Job Summary
Full Time
Wholesale
$56k-74k (estimate)
07/27/2024
09/05/2024
mrcglobal.com
KENEDY, TX
1,000 - 3,000
1921
Public
AL MANN
$1B - $3B
Wholesale
Related Companies
About MRC Global
MRC Global is a Texas-based company that manufactures and distributes stainless steel pipes, valves, and flanges to construction, and oil and gas sectors across the Globe.
The job skills required for Service Center Team Lead include Customer Service, Leadership, Coaching, Analysis, Procurement, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Center Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Center Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Center Team Lead positions, which can be used as a reference in future career path planning. As a Service Center Team Lead, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Center Team Lead. You can explore the career advancement for a Service Center Team Lead below and select your interested title to get hiring information.
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