Description

MRN, Ltd. is looking for a Full Time PM Front Desk Supervisor at Doubletree by Hilton, The Tudor Arms Hotel in Cleveland, Ohio!

Our Venues draw inspiration from the energetic atmosphere of the trendiest areas in Cleveland and provide a wide variety of engaging experience.

Job Overview:

Our Front Desk Supervisorwill be paid $17 per hour and be a non-exempt employee. This position has a 90-day probationary period.

A Front Desk Supervisor will be asked to perform the following duties:

• Answer inquiries and check in/out guests in a timely and professional manner
• Oversee VIP and special guest requests
• Follow and enforce hotel credit policies
• Monitor key control to maintain hotel security
• Ensure the maximization of room revenue through Rooms Merchandising
• Review Front Office log and Trace File daily
• Generate and updating required reports, files, and checklists
• Help maintain productivity levels at or above budgeted standards
• Run room status reports and relay necessary information to affected departments
• Assist in training and cross training of new hires and current employees
• Establish and maintain good communications and teamwork with fellow employees
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
• Operate relevant aspects of the Front Desk computer system
• Log and deliver messages, packages, and mail
• Know of hand rates, packages, and promotions currently underway as listed in the Red Book 
• Complete and ensure a proper bucket check, room rate verification report, and housekeeping report

Mandatory Requirements

• A High School Diploma or G.E.D
• At least 2 to 3 years of progressive experience in a hotel atmosphere
• Flexibility to work nights, weekends, holidays, and first and second shifts
• Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty

Preferred Experience/Knowledge

• Previous supervisory responsibility

Company:

MRN, Ltd is a family-owned real estate development, construction, and hospitality management company based in Cleveland, Ohio. MRN Limited Partnership specializes in the development, merchandising, leasing, financing, construction, and operation of complex and creative urban developments.

The Corner Alley, Citizen Pie West 25^th, Citizen Pie Roman Café and Tudor Arms Hotel are some of the many excellent companies MRN, Ltd. owns and operates.

Qualifications