Role Description: Managing Director, Business Operations

Mrs Fields Gifting and Licensing, LLC

Location: Salt Lake City, Utah

About the Company:

Established in 1977, the Mrs. Fields name quickly became associated with warm, freshly baked cookies right out of the oven.

Celebrated by multiple generations, Mrs. Fields today enjoys the highest aided brand awareness in the industry and maintains a strong market presence. Products are sold via MrsFields.com, gifting catalogs, call center and corporate sales team where it provides customers a vast selection of products for all occasions. Mrs. Fields also licenses the use of its trademarks and recipes for distribution of products through a variety of retail locations.

Today, the Company’s signature cookie assortment has been extended into complementary giftable products including brownies, cakes, berries and beyond. Mrs. Fields licenses the use of its trademarks and recipes for distribution of products through a variety of retail locations.

Mrs. Fields is based in Salt Lake City, Utah and operates a robust production and distribution facility located in Salt Lake City, Utah. Website:https://www.mrsfields.com/

Responsibilities:

The Company is looking to hire a Managing Director to lead the business. This role is pivotal as it is responsible for driving the strategic direction, operational excellence, and overall success of the company.

• In this pivotal role, you will take ownership and accountability for all aspects of the business.
• Your primary focus will be driving top-line growth of order volume, owning the P/L, and maximizing profitability.

• Drive sales growth through direct-to-consumer channels, corporate gifting, partner websites, and licensing agreements.
• Drive, develop, and oversee implementation of the business plan for the facility to achieve facility goals (e.g., production, quality, safety) and develop strategic improvements for complex operations.
• Ensure that staffing plans are accurately forecasted to meet business demands, addressing workload and performance requirements.
• Ensure customer, supplier, and employee concerns are resolved.
• Lead and direct the facility's leadership team, providing clear guidance and support to achieve operational excellence.
• Manage financial aspects for the facility, including budgeting, forecasting, and financial reporting.
• Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives.

• Collaborate with finance, sales, and account management to identify and partner with merchants, oversee both offline and paid marketing efforts, and optimize the marketplace to attract and retain consumers.
• Utilize strong quantitative analysis skills, including data analysis, to derive actionable insights and support decision-making.
• Possesses a thorough understanding of food-based manufacturing and associated regulations, trademarks, contracts, and agreements.
• Lead and inspire a diverse team, fostering a culture of innovation, collaboration, and continuous improvement.

Ideal Candidate Experience/Qualifications:

• 10-15 years of proven experience in a senior leadership role, preferably within the food production or gifting industry.
• Extensive knowledge of production processes, quality assurance, and regulatory compliance in a manufacturing environment.
• Strong strategic planning and business development skills with a track record of driving growth and profitability.
• Excellent financial acumen with experience in budgeting, forecasting, and financial management.
• Exceptional leadership and team management abilities, with a focus on developing talent and fostering a positive work culture.
• Superior communication and interpersonal skills, capable of building strong relationships with customers, partners, and stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and make critical decisions under pressure.
• Bachelor’s or Master’s degree in business administration and specific industry experience in food and beverage
• Demonstrated experience setting, monitoring, and meeting quarterly and annual goals

About ZCG:

ZCG is a leading, privately held merchant bank comprised of private markets asset management, business consulting services, technology development and solutions.

ZCG Principals have had industry leading track records in private market asset management for almost 30 years. ZCG manages approximately $7B of AUM1 and its investors are some of the largest and most sophisticated global institutional investors including pension funds, endowments, foundations, sovereign wealth funds, central banks, and insurance companies.

ZCG has a global team comprised of approximately 400 talented professionals.

1 References to total assets under management or AUM represent assets managed by Z Capital Group, LLC (ZCG). ZCG's methodology for calculating AUM includes (i) the enterprise values of the portfolio companies managed directly by ZCG, (ii) the leverage on which management fees are charged, (iii) undrawn capital that ZCG is entitled to call from investors in ZCG funds pursuant to their capital commitments, (iv) for collateralized loan obligation vehicles, the aggregate par value of collateral assets and principal cash, and (v) net asset values of ZCG managed open-ended credit funds. This calculation of AUM is not based on the definitions of AUM that may be set forth in agreements governing the investment funds, vehicles or accounts managed and is not calculated pursuant to regulatory definitions.