Claims Service Representative - Water Mitigation Do you want to use your customer service skills in a role where you can make a difference in people’s lives? Are you looking for more than just a job, but a career with endless opportunities for growth? Come join our passionate Water Mitigation Team. As a member of our Water Mitigation Team, you will play a vital role in proving an outstanding experience for our members by using your investigative, negotiation and communication skills to help members and assisting our Property Claims Departments to resolve emergency service bills in all markets. This role requires a self-starter, customer focused person that possesses excellent time-management skills and enjoys working independently. This position comes with a laptop and company cell phone. We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. We value our employees and prioritize manageable workloads for our Adjusters to help achieve work-life balance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more! Primary Responsibilities: Investigate, evaluate and determine reasonable cost to resolve moderate to severe complexity EMS bills. Handle moderate to severe complexity EMS bills assigned with little supervision. Work with and negotiate with several vendor services such as: water restoration vendors, contractors, environmental testing and abatement vendors. Communicate and interact with a variety of individuals including insureds, attorneys, public adjusters and water restoration vendors. Understand and apply knowledge of all market policy coverages and limits accordingly. Apply knowledge of state and federal laws, statutes and insurance regulations through the claim handling process. Maintain accurate and current claim file documentation throughout the claims process. Proficient knowledge of Xactimate estimating platform to prepare claims emergency service estimates. Make recommendations to management for settlement amounts outside of authority limits. Identify suspicious losses and recommend referral to SIU where appropriate. Serve as a resource for less experienced staff, providing informal coaching as appropriate. May be called upon for catastrophe duty. Qualifications: Our stellar employees successfully complete all required training in order to provide outstanding customer experience. This includes successfully completing all applicable licensing and passing IICRC certification exams including Water Restoration Technician and Advanced Structural Drying and background checks required of various states. This role might be for you if you have: High School Diploma/General Equivalency Diploma At least 2 years property claims adjusting experience of moderate to severe complexity that includes writing emergency service estimates involving dwelling and other structural damages Ability to communicate clearly, professionally and empathetically on every interaction Work in high volume role to meet production goals Highly organized with a strong ability to prioritize across multiple projects Proficient knowledge of Xactimate or similar estimating platform Advanced knowledge estimating losses of moderate complexity Proficient knowledge of property claims contracts and interpretation of case law Demonstrated negotiation, investigation, communication and conflict resolution skills Developing knowledge of residential construction Proficiency with smartphones and various software applications Motivated and accountable to your team, your work and your schedule Current IICRC Certifications for Water Restoration Technician and Advanced Structural Drying are a plus but not required. Physical Requirements: Need to meet all safe driving requirements including verification of driving record and possession of valid driver’s license May require the ability to lift 25 pounds or more. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.