MS-IL Staffing & Packaging, and its local client, are NOW HIRING a 1st shift Customer Support Coordinator in the Indianapolis, Indiana, area!

Pay: $22 / hour 

Shift: 1st, 8AM - 5PM, Monday to Friday / Rotating on call schedule

(including some evenings and weekends) 

Additional hours during weather events including, but not limited to, holidays and weekends 

Benefits:

• Competitive Wages 
• Position Training for Skills in our Industry 
• PPE and Tools are Provided 
• Paid Vacation (full time employees, > 30 hours per week) 
• Insurance Benefits (full time employees, > 30 hours per week) 
• Opportunities to advance in our growing company 

The Customer Support Coordinator is the first interaction most customers have with our company. This position requires a mindset that cares first and foremost about the needs of our customers. This is accomplished by enthusiastically assisting our customers, showing empathy for their needs, urgency to get results, and providing clear expectations. 

Job Responsibilities:

• Create multiple positive customer experiences over the phone and through email 
• Handle a high volume of inbound and outbound phone calls 
• Effectively communicate with team members from multiple departments 
• Direct inbound calls to the appropriate team members 
• Update data in multiple systems 
• Monitor multiple lead sources 
• Process and direct incoming mail 
• Assist team with scanning, receiving, or sending documentation 
• Minor office maintenance tasks 

Job Requirements & Experience:

• 1-3 years of customer service experience 
• Attention to detail and strong problem-solving skills 
• Strong computer skills including ability to quickly move between multiple systems 
• Excellent verbal and written communication skills 
• Ability to prioritize when faced with multiple interruptions 
• Must be punctual, motivated, take initiative and demonstrate strong leadership skills 

Physical Requirements:

• Must be able to sit for extended periods 
• Must be able to operate a computer and phone 

Interested?Apply NOW or Schedule your visit to our Indianapolis EAST branch! Appointment only

9731 E Washington St, Indianapolis, IN 46229

8:30am – 4:30pm, M – F

317-329-6800

Branch team can help you with:

• Application
• Background check
• Drug test
• E-Verify
• Orientation

Follow MS-IL Staffing & Packaging on Indeed and Facebook for up-to-date job postings!MS-IL Staffing & Packaging: Connecting talent with opportunity for over two decades! We offer a full suite of onboarding services to help you transition into your new job with ease. Call or stop by your local branch for help.

MS-IL Staffing & Packaging is an EOE/Veterans/Disabled/LGBTQ employer

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