ABOUT US

MSB Consulting is an educational consulting firm that works directly with the Special Education community. We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve. We are able to accomplish this by always looking to Our Purpose: We anticipate the ever-changing needs of school districts by cultivating meaningful connections while consistently delivering our hallmark service, consultation, and leadership.

We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose. We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district’s needs. Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles. We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees. Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to discover and develop students!

OUR GUIDING PRINCIPLES

At MSB, we have a greater sense of direction to help us achieve Our Purpose thanks to our Guiding Principles. Our Guiding Principles outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we aspire to be. We recommend visiting our Guiding Principles page at http://msbconnect.com/Story/#GuidingPrinciples to learn more.

Overcome Fear

Choose a Positive Attitude

Aspire to Lead

Communicate with Integrity

Learn with Humility

Delight Clients

Celebrate Innovation

Readily Adapts

Promote Teamwork

Establish Trust

Pursue Profit

----REVIEW POSITIONS---

1. POSITION: PROGRAM SPECIALIST

POSITION OVERVIEW

We are always on the lookout for great talent to join our client-facing Program Specialist team! A Program Specialist is responsible for developing and managing relationships with their assigned school districts. This role primarily focuses on consulting with districts on their financial and implementation goals and helping them reach those goals in order to achieve Our Purpose. Districts’ goals can range from documentation collection and practices to the Medicaid to Schools program and anything in-between. This can include training on our documentation tool, X Logs, collecting financial data, strategizing intervention techniques, and many other responsibilities. This position also includes some administrative duties to ensure school districts receive appropriate follow-up from time spent in the field. This position calls for a detail-oriented, driven, personable candidate who thrives in a face-paced environment and is passionate about leading people.

Program Specialist Purpose: To provide expert-level consulting and leadership on the Medicaid to Schools Program to assigned clients in order to build compliance, accuracy and maximization that yields client loyalty.

Other Common Job Titles: Account Representative, Account Management, Program Manager

Work Location: Remote

Travel Requirements: 80% travel requirement, with monthly trips to headquarters in Austin, TX.

Compensation: Base Pay: $50,000 - $75,000.(competitive base generous commission)

Additional Benefits: (Estimated Value: $14,500 annually)

• MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage 
• 13 paid holidays per year 
• Unlimited Paid Time Off
• Life insurance
• 401k
• Free Amazon Prime membership
• Apple hardware
• Casual work environment
• Amazing, inclusive culture that invests in your whole self!

Supplemental Pay:

• Commission pay

This position has the ability to make up to $135,000 by growing the number of clients managing and hitting company and client financial goals.

YOUR IMPACT

• Provide ongoing consultation to each assigned district on all aspects of the Medicaid to Schools Program and MSB’s offerings.
• Continually assess financial and documentation success of each individual client to ensure we fulfill Our Purpose.
• Drive maximization efforts for all assigned clients through consultation with district administration.
• Provide client consultations and ensure all activities related to the annual Cost Report are completed.
• Provide initial implementation consultation and track progress of implementation.
• Provide initial and ongoing consultation of MSB’s program, X Logs.
• Provide training and workshops on MSB’s program, X Logs.
• Provide ongoing consultation and intervention to ensure provider participation for paper documentation and electronic imports.
• Monitor provider participation of documentation and utilization in MSB’s program, X Logs.
• Ensure districts bill in each service category allowed on an annual basis.s.
• Manage and audit quarterly Participant Lists for Random Moment Time Study (RMTS).
• Participate in weekly, divisional, team meetings.
• Assist with Student Audit preparation and responsibilities.
• Serve as a liaison between the client and other teams within MSB 
• Effectively manage the essential relationships for each assigned district, and ensure client retention. Relationships include, but not limited to, Superintendent, Business Manager/Treasurer, Special Ed Director, Clerk/Secretary, Team Leads/Coordinators through consultation.
• Work closely with Sales Consultants to provide a fluid client transition from sales to implementation (i.e. attend on-site “hand-off” meeting)
• Investigate and resolve client issues through effective cross team interaction and a deep understanding of the clients’ needs and how that fits into the business strategy.

WHAT WE'RE LOOKING FOR

• Demonstrate a confident and professional demeanor
• Exceptional verbal and written communication skills; ability to communicate pleasantly and effectively with clients (district administrative staff) and internal staff (cross-team).
• Readily adapts to change
• Strong presentation and public speaking skills consistent with MSB’s approved method of consultation.
• Proficient with computers and technology (MS Word, Excel, PPT, etc.)
• Ability to work in a fast paced, self-directed, entrepreneurial environment.
• Positive work attitude and mindset
• Strong organizational and time management skills – territory management
• Ability to forge strong client relationships through exceptional customer service and continually investing in the clients.
• Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
• Ability to self manage tasks and responsibilities
• A team player
• Ability to travel by car (80%); valid driver's license
• Exhibits characteristics of MSB Guiding Principles consistently

Required Education: Bachelor's degree (B.A.) from a four-year accredited college or university.

2. POSITION: PRODUCT TRAINER/SPECIALIST/CONSULTANT

POSITION OVERVIEW

We are always on the lookout for great talent to join our client-facing Product Specialist team! The primary responsibility is to meet or exceed client billing projections through analyzing data to identify targeted areas of improvement and consulting/training Special Education Service Providers. You will do this in a way that supports our field representatives, Program Specialist, and by becoming a high-functioning consultant on MSB’s program, X Logs. These objectives will be lived out in a way that resolves issues with empathy and care, enhances brand credibility, and nurtures relationships. This position also includes some administrative duties to ensure school districts receive appropriate follow-up from time spent in the field. This position calls for a detail-oriented, driven, personable candidate who thrives in a face-paced environment and is passionate about leading people.

Other Common Job Titles: Software Trainer, Product Liaison, Training Instructor, Product Ready Trainer, Lead Trainer

Work Location: Remote

Travel Requirements: 60% travel requirement, with monthly trips to headquarters in Austin, TX.

Compensation: Base Pay: $40,000 - $60,000 (with generous benefits package)

Additional Benefits: (Estimated Value: $14,500 annually)

• MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage 
• 13 paid holidays per year 
• Unlimited Paid Time Off
• Life insurance
• 401k
• Free Amazon Prime membership
• Apple hardware
• Casual work environment
• Amazing, inclusive culture that invests in your whole self!

YOUR IMPACT

• Directly interact with users across different communication channels.
• Defuse high-stress situations by listening to users and providing speedy, effective resolutions while maintaining a positive attitude.
• Act as the voice of the company on the front lines in providing excellent customer service.
• Ability to communicate effectively and through a consultative manner to stakeholders at a district.
• Investigate and resolve client issues through effective cross-team interaction and a deep understanding of the clients’ needs.
• Continually learn SHARS (Medicaid) program and product knowledge to better serve users.
• Assist Program Specialist in the collection and data processing of the annual Cost Report.
• Provide consultation on Random Moment Time Study to providers and districts to ensure accuracy and understanding.
• Provide ongoing consultation to districts and Program Specialists on MSBs program, X Logs.
• Provide training and workshop support to districts and Program Specialists.
• Monitor and provide ongoing consultation to ensure provider participation of documentation in MSB’s program, X Logs.
• Research and resolve paper log deficiencies for documentation. 
• Provide quarterly Program Intervention proposals to Program Specialist to ensure districts’ success in reaching interim billing goals.
• Ensure all districts are on track to meet program billing goals.
• Utilize any and all service offerings for districts (dependent on need) and partner with Program Specialists to ensure service offerings match their expectations for districts.
• Assist Program Specialists with company-wide initiatives.
• Meet expectations and goals determined by the User Experience Director.
• Performs other duties as assigned by the User Experience Director.

WHAT WE'RE LOOKING FOR 

• Self-motivated to solve problems rather than waiting for an answer
• Ability to perform comfortably in fast paced, deadline-oriented environments
• Ability to build strong relationships with users
• Ability to communicate clearly and effectively
• Ability to collaborate in a team environment 
• Ability to work in a self-directed environment 
• Motivated to help and empathize with end-users
• Exceptional interpersonal, written, and verbal communication skills
• Strong presentation and public speaking skills consistent with MSB’s approved method of consultation. 
• Proficient with computers and technology (MS Word, Excel, PPT, etc.)
• Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
• Ability to travel by car (60%); valid driver’s license

Required Education: Associate degree or 1-year of work experience

3. POSITION: SALES CONSULTANT

POSITION OVERVIEW

MSB is seeking a dynamic Sales Consultant whose primary role will be to consult with prospective clients on their needs and MSB’s services and products can provide solutions. This is a full-time, salaried position, plus commission, with an 85% travel requirement, primarily around the state of Texas. 

A Sales Consultant at MSB is responsible for developing meaningful relationships with school districts in the K-12 arena in Texas and New Hampshire to inform them of our purpose of being a true partner and support for their district. 

This position calls for a highly organized and driven person with a natural hunter mentality. You must be able to take initiative, solve problems creatively and with a servant’s heart, and be autonomous, accountable, and metrics-driven. 

Work Location: Leander, TX

Compensation: 

• $65,000 base uncapped performance-based commission 
• Car allowance (gas, wear and tear, toll tag included)

Additional Benefits: (Estimated Value: $14,500 annually)

• MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage 
• 13 paid holidays per year 
• Unlimited Paid Time Off
• Life insurance
• 401k
• Free Amazon Prime membership
• Apple hardware
• Casual work environment
• Amazing, inclusive culture that invests in your whole self!

Travel Requirements: 85% state travel requirement, valid driver's license

YOUR IMPACT

• Consult with expert knowledge (we’ll train you!) on MSB's solutions for the Medicaid to Schools program
• Consult with prospective clients at lunches, trade shows, regional luncheons and districts
• Conduct district assessments and viability studies 
• Generate leads, maintain pipeline momentum, close contracts
• Follow up to ensure new clients are successfully onboarded and supported through implementation 
• Meet established sales KPIs and support retention objectives
• Create and maintain relationships with leaders in the educational industry to give them convenient access to our services for future opportunities
• Cast vision to districts the importance of our excellent client service by describing and introducing our Program Specialists
• Provide demonstrations on how to use X Logs, MSB’s documentation tool
• Create proposals in response to RFPs from school districts

WHAT WE'RE LOOKING FOR

• You love to prospect new opportunities (make new friends) with persistence and decorum. 
• You are excellent at taking initiative and have a self-driven mentality
• You have a resilient nature and are always looking to try new things and meet more people so you can meet their needs
• You have the ability to build and maintain meaningful relationships
• You are able to work in a fast paced, self-directed entrepreneurial environment
• You have exceptional verbal and written communication skills
• You thrive on humility and can still be committed to closing sales.
• You have a highly proficient level of computer skills including Microsoft Word, Excel and Outlook
• You are familiar with CRM software solutions, ideally Pipedrive & Netsuite
• You have prominent organization and presentation skills
• Excellent time management skills
• Your team and newly acquired customers want to continue working with you and telling their friends to work with you
• You are courageous and determined to meet or exceed your sales goals
• You love what you do and want to be rewarded with a generous compensation package, incredible benefits, and achievable targets.

Required Education: Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.

4.POSITION: STATE DIRECTOR

POSITION OVERVIEW

The State Program Director ensures the success of the Program Specialists role and its corresponding clients by learning the needs of clients and developing plans to meet them. Regularly checking in on clients to ensure they're satisfied with the company. The State Director operationally oversees company-wide client services initiatives to ensure that billing goals and service goals are met. 

Work Location: Texas

Compensation:

• $75,000 base (competitive base generous commission)

Additional Benefits: (Estimated Value: $14,500 annually)

• MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage 
• 13 paid holidays per year 
• Unlimited Paid Time Off
• Life insurance
• 401k
• Free Amazon Prime membership
• Apple hardware
• Casual work environment
• Amazing, inclusive culture that invests in your whole self!

Travel Requirements: 85% state travel requirement, valid driver's license

YOUR IMPACT

• Work closely with Executives to carry out company objectives
• Strategically support the onboarding of new clients
• Monitors Program Specialist KPIs and develops action plans to improve KPIs
• Monitors billing goals and provides strategic tasks to enhance billing towards client goals
• Collaborate with internal teams (e.g. Client Services, development, senior management) to address clients’ needs
• Develop Program Specialists professionally to enhance strategic and consulting skills (e.g. PODs, curriculum, LCS, onboarding, training)
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Addressing customer concerns and complaints.
• Advise clients on creating profitable processes
• Work with Sales Manager to set benchmarks for reaching sales and revenue targets and work diligently to meet them
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• (when needed) Manages a caseload
• Attend conferences and trade shows

TRAITS WE'RE LOOKING FOR

• Building and maintaining relationships
• Problem-solving aptitude
• Critical Thinking
• A customer-oriented attitude
• Excellent communication and negotiation skills

Required Education: 

• Bachelor in Business Administration or Marketing or related field
• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant Key Performance Indicators (KPIs) (e.g. client retention)

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB Consulting is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at careers@msbconnect.com.