Full-time, remote position available, 40 hours per week. 

THE POSITION:

We have an exciting new opportunity at our Boston Animal Care and Adoption Center for a Communication Center Supervisor. The vision of the MSPCA Animal Protection Division is to proactively address the underlying issues that put animals at risk. We value our connections to communities and organizations, and serve as a resource to protect the largest number of animals possible. The Communication Center Supervisor works in collaboration with the client service team to provide and assist the Boston Adoption Center and Community Clinic with excellent client service. 

The Communication Center Supervisor is responsible for the daily operational and staff leadership needs of the Boston Adoption Center and Clinic Communication Center. The Communication Center supports scheduling, communication, and administrative needs for the adoption center and community clinic and works collaboratively to facilitate ongoing communication between the adoption center and clinic staff teams and clients to ensure the highest quality of care. The Communication Center Supervisor is responsible for ensuring that the Communication Center staff communications are conveyed in a respectful, friendly, accurate, and thorough manner, workload demands are met efficiently, and that adoption center and clinic protocols are accurately followed. They are also responsible for hiring, onboarding, training, monitoring and ongoing coaching of all Communication Center staff.

Some job responsibilities include:

• Process general information calls, emails and online applications regarding adoption, surrender, spay/neuter services, and medical services
• Schedule appointments for surrender and medical services.
• Effectively triage urgent and emergent calls and emails.
• Provide accurate information and communication to clients and to the veterinary and adoption center staff.
• Proactively address issues and concerns of members of the public, clients and staff. Follow department guidelines for assessing and managing simple and complex complaints.
• Interact and cooperate with other adoption center and veterinary staff to ensure that policies and procedures are followed.

APPLICANT REQUIREMENTS:

We are looking for applicants with at least two years of customer service experience, one year of supervisory experience, and one year of animal welfare experience.

Please detail your relevant experience in your cover letter.

WHO WE ARE:

The MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

OUR BENEFITS:

Our compensation package includes health, dental and life insurance, 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, employee discounts for pet health care, and free on-site parking.

If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career you are looking for.