Job Title: Customer Relations - Customer Service

Job Description:

This position works directly with Airlines, Airline Maintenance, and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!

Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
• Effectively manage a large amount of written communication and data while complying with internal and external processes.
• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to the appropriate department or personnel.
• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
• Utilize enterprise system (SAP) to input or extract repair/material data.
• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
• Maintain knowledge of Client organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.
• Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs)

Basic Qualifications

• HS Diploma or AA/AS degree (or another 2-year post-high school training) with a minimum of 4 years of relevant experience
• OR In the absence of an HS diploma, GED, or AA/AS degree, 6 years of relevant experience is required.
• Must be a U.S. Person/Permanent Resident “Green Card” holder.
• Previous experience working in a customer-facing role.
• Able to communicate professionally and effectively, both in writing and verbally to internal and external customers
• Strong email and MS Office software skills.

Preferred Qualifications

• SAP experience.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Expected hours: 40.00 per week

Benefits:

• Paid time off

Experience level:

• 4 years
• 5 years
• 6 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Wichita, KS 67226 (Preferred)

Ability to Relocate:

• Wichita, KS 67226: Relocate before starting work (Preferred)

Work Location: In person