Title: Program Manager, Automotive Technical Training
Location: Mahwah, NJ
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
We are looking for a seasoned Program Manager to join our team in a highly dynamic role! You will lead a team supporting technical training delivery for a premium automotive OEM customer. This leadership role provides oversight of activities including class scheduling, technical training preparation and delivery to automotive retail technicians. Success will rely on your close partnership with the OEM customer to understand their products, technologies, and business objectives. This hybrid role is based in Northern New Jersey and includes working from home and two to three days a week in the office.
Location: Mahwah, NJ
Key Responsibilities include:
Project Management

• Manage multiple project components simultaneously and according to deadlines.
• Proactively bring solutions to the OEM customer and to MSX leadership.
• Assume ownership of all aspects of project delivery, including budget management, timelines, customer invoicing, quality of deliverables, and customer satisfaction.
• Escalate visibility to challenges; offer solutions and guide processes to resolution.
• Oversee delivery of ad hoc program projects, such as course updates.

Team Management

• Manage dispersed team of Technical Trainers, Apprentice Trainers, and Administrators to meet customer objectives.
• Motivate and guide team members while ensuring performance.
• Collaborate with customer to ensure trainers are appropriately trained.
• Resolve resourcing constraints as needed.
• Recruit and hire new team members as needed.

Class Scheduling and Preparation

• Collaborate with customer and team administrators to optimize and manage class scheduling.

• Establish clear roles and responsibilities for Apprentice Trainers.
• Maximize training delivery days to achieve customer objectives.

Client Communications

• Establish rapport and build relationships with key customer stakeholders.
• Conduct program meetings and maintain documentation and reporting.
• Manage all client communications, including weekly status and presentations.
• Attend onsite meetings at customer location as required.

Required Experience and Skills

• Bachelor's or Automotive Technology Degree, or equivalent work experience.
• Minimum 5-7 years in project management.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Success in a fast-paced environment with aggressive deadlines and frequent change.
• Exceptional written and verbal communication skills with extreme attention to detail.
• Proven client relationship management skills.
• Strong work ethic and an enthusiastic, "can-do" attitude.
• Track-record of taking initiative and being a problem-solver.
• Understanding of retail technician needs.

Additional Skills

• Experience managing technical training programs, a plus.
• Experience using project management and collaboration tools such as MS Project, MS Teams, or others.
• Experience as a Technical Training Instructor, a plus.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $100k to $120k based on current experience.
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