3 Warranty Call Center Agent - Remote Jobs in Fountain Valley, CA
SORT BY
M
M
M
Warranty Call Center Agent - Remote
$40k-52k (estimate)
Full Time | Business Services
2 Weeks Ago
MSX International is Hiring a Remote Warranty Call Center Agent - Remote
Title: Warranty Call Center Agent
Location: Remote - Fountain Valley, CA, US
Job Type: Full-time with Benefits
Who We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
What Your Day-to- Day Responsibilities Include
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00 to $24.00 hourly based on current experience.
Apply Now!!!
#MSXNAJobs
Location: Remote - Fountain Valley, CA, US
Job Type: Full-time with Benefits
Who We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
What Your Day-to- Day Responsibilities Include
- Research and correct campaign claim coding issues to improve overall quality
- Respond to incoming emails (before the end of the next business day)
- Identify and assess gaps on returned campaign claims
- Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims
- Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action
- Process internal audit department chargebacks
- Update monthly and weekly campaign reports
- Debit recall claims if such documentation is out of compliance
- Attending weekly campaign meetings
- Research and respond to campaign inquiries within the company
- Debit or debit/credit campaign claims as necessary
- Research Date of First Use Requests and update system accordingly
- Research and update Branding of VINS
- Minimum 1 year of experience with Microsoft office
- Minimum 1 year of experience with IBM AS/400 is desired
- 1 year of experience performing general office duties is desired
- 1 year of experience in an automotive-related field is desired
- Excellent oral and written communication skills.
- Excellent problem-solving skills
- Ability to apply Deductive and Inductive reasoning to produce logical conclusions
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21.00 to $24.00 hourly based on current experience.
Apply Now!!!
#MSXNAJobs
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$40k-52k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
07/26/2024
WEBSITE
msxi.com
HEADQUARTERS
COLCHESTER
SIZE
3,000 - 7,500
FOUNDED
1985
CEO
FREDERICK KARL MINTURN
REVENUE
$10M - $50M
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
