Who We Are

Mt. Baker Planned Parenthood (MBPP) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Washington. We provide high-quality, affordable sexual and reproductive health care for people in 3 health centers in Northwest Washington.

At MBPP, care is much more than the services we provide; it’s the way we approach our world. We care with respect and are passionate about helping people lead healthy lives. MBPP also provides the opportunity to contribute to a powerful mission and perform meaningful work. This means a commitment to providing the absolute best in patient care and education. Our exceptional staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgment-free space for anyone seeking Planned Parenthood services. As an organization, we are focused on equity, diversity and inclusion. We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.

The Patient Care Specialist (PCS) serves as a medical receptionist, welcoming patients, assuring appropriate forms are completed, and completing general front office duties. The PCS is responsible for checking in and checking out patients and dispensing contraceptive supplies while providing excellent customer service. This position will have some blended duties and also work in the MBPP Call Center at least once a week. 

Essential Functions

• Provides excellent customer service that is non-discriminatory to all patients regardless of race, color, religion, gender, gender identify or expression, marital status, veteran status, sexual orientation, age, national origin, disability, or HIV status.
• Checks-in and/or out patients for all types of appointments offered at MBPP: determines program eligibility, assigns to fee scale, collects payment, ensures electronic forms and paperwork is completed and documented in eClinicalWorks (eCW) and/or EMR as necessary.
• Schedules all types of appointments offered by MBPP including arrangements for surgical and medication abortion, sterilization procedures, STI screening, contraceptive services, and for emergency contraception.
• Maintains a professional and friendly attitude.
• Creates and maintains charts in electronic systems. Follows proper scanning procedures.
• Keeps payments secure and in accordance with company policies.
• Keeps reception area tidy and stocked.
• Troubleshoots patient concerns in a professional and compassionate manner.
• Informs callers in a non-directive manner about all services available to them based on the caller’s needs and schedules appointments as necessary.
• Assists patients in enrolling in special funding programs such as MERCK, State Funded Service and/or coordinating follow up.
• Sells all FDA approved contraceptives, including emergency contraception and other supplies prescribed by MBPP practitioners.
• Collects appropriate payment and ensures secure handling in accordance with company policies.
• Enters proper information into the medical information system
• Answers phones, directs calls, schedules all types of appointments and answers questions as appropriate to license and training.
• Ensures triage notes are quickly passed on to appropriate staff
• Help individuals and families complete their Washington Healthplanfinder application and enroll in health insurance coverage.
• Support individuals and families with cultural, linguistic, disability or other special needs.
• Explain coverage options and the availability of financial assistance to lower the cost of insurance premiums
• Help individuals enroll in specialized funding programs as available and provided through MBPP.
• Provide excellent and consistent customer service to patients. Proactively working to increase the satisfaction of the patient experience which includes first contact through professional and compassionate telephone and in person demeanor interactions.
• Under the general supervision of the Manager of Health Services, the incumbent maintains patient paper and electronic files and statistics, responds promptly to all internal/external requests for medical records (including those related to the provisions of abortion care inclusive of gestational ultrasounds), scans/uploads medical records and clinical documents into client data-base, maintains active-inactive status in the client data base, maintains paper medical record retention and purging system for the affiliate, and performs clerical duties as needed. The CCS must have a solid understanding of the affiliate’s medico-legal policy as related tomedical records and be fully conversant with and adhere to HIPAA.
• Understand the financial resources available to patients, (i.e. insurance, Title X, Take Charge) and how to utilize these programs effectively. Have a working knowledge of site or county specific grants and funding for identified services and understand project and non-project labs and be capable of communicating this information clearly and thoroughly to patients.
• Maintenance and retrieval of patient files; creation of new patient files, ensures information is filed properly and timely, creates file labels, sources statistics, retrieves schedules, makes sure that lab reports and other diagnostic testing information are handled in accordance with policy and procedures and performs file audits as requested to ensure quality.
• Responds to requests for medical records per affiliate policy, processes letters and reports as required and may provide for telephone coverage.
• Photocopies/scans patient information and sends and receives information via mail, scan, fax and through e-methods.
• Facilitate customer communication and order fulfillment for birth control by mail requests.
• Abides by all MBPP policies and procedures regarding patient privacy and confidentiality.
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Notifies patients of the need for follow up per system alerts.
• Ensures safe and secure opening and/or closing of facility as assigned.
• Opens, processes, and distributes mail.
• Assists with patient mailings as assigned.
• Reads agency email daily and responds appropriately.
• Reconciles daily receipts and deposits as assigned.
• Adheres to company policies on infection control and safety procedures.
• Perform other duties as assigned by supervisor.

• High school diploma.
• Two years of experience in a clerical position, medical office setting preferred.
• Must be willing to work a flexible schedule including evenings, weekends and at any of MBPP’s facilities as assigned.
• Valid Washington state driver's license, reliable transportation, automobile insurance, and good driving record required for travel between clinics.
• Successful completion of background check.
• Bilingual English/Spanish is a must.
• Commitment to quality healthcare and excellent customer service.

• Ability to read, write, understand and communicate clearly in English & Spanish.
• Basic skill in grammar, spelling, punctuation, and proof-reading.
• Skill in operating office equipment to include copy machine, calculator, multi-line telephone, fax machine.
• Ability with computers to include word processing and medical information systems.
• Skill in data entry with a high degree of accuracy.
• Basic math skills, to include subtraction, addition, an understanding of statistics.
• Knowledge of medical office procedures, including scheduling and check-in.
• Knowledge of family planning and reproductive health topics preferred.
• Ability to pay careful attention to detail and excellent organizational skills.
• Ability to prioritize work appropriately.
• Ability to work effectively as part of a team.
• Ability to work in fast paced, stressful, and dynamic environment.
• Ability to respond quickly in an emergency.
• Ability to communicate knowledge of profession in caring, substantive manner.

• Medical office environment with exposure to illness.
• Requires long periods of sitting, standing and walking, reaching, stooping, and lifting up to 50 pounds.
• Extended periods of data entry.
• Some evening and weekend work.
• Visual acuity and manual dexterity to operate keyboard.
• Hearing acuity to schedule patients via telephone and in person.

• Competitive salary starting $20/hour
• Pay differential for being able to provide language services

• Collaborative & engaged team environment
• Medical, Dental, Vision, and Income Protection benefits at no cost share for full time employees
• Generous PTO starting at 20 days/year
• 10 Paid Holidays
• 403(b) Employer Match
• Flexible 4/10 schedule

Why Work at MBPP?

Being part of the MBPP team means providing all Washingtonians with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible. In addition, we offer competitive wages and comprehensive benefits. Our benefit offerings include medical, dental, vision, income protection (w/o cost share for full time employees), 10 holidays, starting with 20 paid time off days/year, and much more!

MBPP is an Equal Opportunity Employer (EOE) and seeks to recruit persons of diverse backgrounds. We are committed to fostering a workplace culture inclusive of people with respect to their race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, marital status, age, veterans’ status, genetic information, disability, pregnancy, or any other status protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. MBPP is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.