POSITION:RIDES TO WELLNESS COORDINATOR (Nights and Weekend Work will be required)

 SCOPE OF RESPONSIBILITIES:

Rides to Wellness provides same-day, door-to-door transportation using a personalized approach to provide health and wellness transportation services. The Rides to Wellness Coordinator will provide excellent customer service through the performance of job tasks: monitoring telephone requests, scheduling rides, scheduling vehicles and operators, and dispatching vehicles; perform driving duties, as needed; and perform other duties, as assigned.

 SUPERVISED BY: DIRECTOR OF RIDES TO WELLNESS

PRIMARY RESPONSIBILITIES:

• Answer telephone calls to obtain client information and verify information, with courtesy and
• Determine client’s eligibility by comparing client information to
• Explain procedures to clients; answer questions; provide
• Schedule rides for clients, schedule vehicles and operators, and dispatch
• Enter ride requests and schedule vehicles on specialized computer
• Prepare schedules of service according to existing procedures and
• Execute dispatch functions consistent with the dual requirements of effective customer service and compliance with MTA
• Interact with multiple agencies and staff through
• Perform other duties as
• Ability to multi-task several projects at the same

 SECONDARY RESPONSIBILITIES:

• Operate transit vehicle in a safe, courteous, and timely manner, as

 MINIMUM ACCEPTABLE EMPLOYMENT REQUIREMENTS

• High School Diploma or
• General clerical Computer keyboard skills.
• High attention to detail and problem-solving
• Working knowledge of Microsoft Windows
• Knowledge of traffic codes, rule, and Must have the ability to operate vehicles in a safe manner in full compliance with local and State traffic laws and ordinances.
• Knowledge of geography of the City of Flint and Genesee
• Ability to pass a Department of Transportation (DOT) physical and drug screen; criminal background and reference checks; and complete health screening, including TB test, flu vaccination, and first aid
• Ability to attend work regularly and work under stressful
• Ability to work in a Team Environment.
• A valid Michigan Chauffeurs Driver’s License with a clean driving
• Prior experience in the healthcare field is preferred, but not

MINIMUM ACCEPTABLE JOB PERFORMANCE STANDARDS

• Maintain continuous professional attitude, appearance, and conduct at all
• Maintain continuous awareness and concern for the safety and well-being of every passenger
• Maintain constant care in the use of all Mass Transportation Authority equipment and report all defects as they are found.
• Maintain sound judgement in determining and reporting all pull-offs, incidents or accidents and equipment
• Adhere to required radio courtesy and
• Wear and maintain prescribed MTA Operator’s uniform, maintain a clean, well-groomed appearance at all
• Comply with all Mass Transportation Authority rules and regulations and contractual
• Must be
• Maintain a clean driving

 WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical of an office
• Outdoors driving vehicles, as

 PHYSICAL REQUIREMENTS:

• Ability to lift and/or move up to 50 Daily use of hands and fingers to handle or feel objects, tools, or controls.
• Reaching with arms and hands, walk, climb or balance; stoop, kneel, Vision requirements are distant, closeup, peripheral, and depth perception. Ability to focus.
• As needed, perform driving duties in outside exposed weather of extreme cold or heat or wet and humid Some vibration and moderate exposure to mechanical parts.
• Ability to safely fit behind the steering wheel of the standard vehicle operated by

 WAGE:

$21.42 per hour plus benefits OR $21.42 per hour plus $218 per month in lieu of benefits.

 APPLICATION SUBMITTAL:

Applications will be accepted until the position is filled. Applications are available at www.mtaflint.org. MTA is an equal opportunity employer!