Job Description: The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens
RESPONSIBILITES
Communicate with and educate clients in order to expedite patient results
Resolve problematic Histology and Cytology cases
Pull and monitor worklists and pending lists
Locate missing patient samples
Enter TIQ problems into the LIS
Provide priority handling of patient samples with limited stability and problems impacting their processing
Research, investigate and resolve incoming client faxes/phone calls
Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results
Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes
Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels. This will require the ability to research test ordering information
Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution
Other duties as assigned
QUALIFICATIONS
Required Work Experience:
3 years experience in Anatomic Path Support environment with heavy emphasis on medical terminology and assistance with scheduling/problem resolution. Other similar work in a medical capacity will be accepted/considered Strong time management & organization skills are a must
Physical and Mental Requirements:
The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally.
Ability to stand and work at the bench for long periods of time.
Frequent walking and/or standing.
May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity
Knowledge:
Functional knowledge of medical terminology
Skills:
PC skills, including working knowledge of MS Office
Strong Data Entry skills
Excellent clerical, organizational, phone and communication skills
Strong problems solving skills
EDUCATION
High School Diploma or Equivalent(Required) Additional Sills: