1 Lead Client Care Representative Job in River, MD

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Lead Client Care Representative

Muddy Creek Animal Hospital

River, MD | Full Time

$78k-99k (estimate)

2 Months Ago

Lead Client Care Representative

$78k-99k (estimate)

Full Time 2 Months Ago

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Muddy Creek Animal Hospital is Hiring a Lead Client Care Representative Near River, MD

Description

Lead Client Service Representative

Muddy Creek Animal Hospital located near the Chesapeake River in West River, MD is looking for a Lead Client Service Representative (CSR).

Muddy Creek Animal Hospital is a 5-doctor progressive and overall fun place to practice medicine where there is an environment of camaraderie, compassion, competence, and commitment to providing excellent care for our patients and clients. We offer a variety of services along with our high retention and tenured doctor team, you will be set up for success.

The Lead CSR is an essential member of our team at MCAH and must have client service experience, preferably in a veterinary hospital. Our ideal candidate is driven to cultivate both client and employee relations, culture, diversity, and leadership in the complex veterinary hospital setting. We are looking for acollaborativeteam player that can work with, and complement the knowledge of our team members.

Essential Functions and Responsibilities:

Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone.
Be the subject matter expert in all things related to the Client Service Representative role.
Train the team on professional, efficient, and unmatched client experience (lead by example), including receptionist duties, client education, preventive care, pet health needs, marketing campaigns, and effectively resolve client issues.
Identify potential obstacles or opportunities and formulate solutions to remove barriers in operations that would impede the team from delivering excellent care and experience.
Partner with the Practice Manager, Medical Director, and other leaders to interview, select, train, develop, coach, and mentor.
Partnering with the Scheduling Manager to effectively create and maintain work schedules to ensure proper coverage to meet client needs and proactively planning PTO and CE scheduling.
Provide effective communication between the hospital team, clients,and support center teams.

Skills and Qualifications:

Minimum 2-3 years of experience in a veterinary hospital or related industry (required).
Experience with Avimark is a plus.
Demonstrates knowledge ofoperations andemployee training.
Strong interpersonal skills and communication; ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
Computer experience and proficiency are required.
Proficient time management, ability to problem solve, learn, and handle multiple tasks.
Enthusiastic team player with a patient, and positive professional attitude.

Benefits and Perks:

Salary commensurate with experience
Short Term Disability paid for by employer.
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family.
Company-Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment.
UMR Insurance Plans with multiple options
Flexible Spending Account or Health Savings Account options
United Healthcare Dental Insurance; includes a 100% paid premium option for team members.
United Healthcare Vision Insurance options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Generous Continuing Education Program
Team Member Discounts for Pet Care
Paid time off inclusive of sick, personal, vacation, and CE
LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.