About the job:

A leading medical laser therapy devices manufacturer is looking for an Inside Sales Representative (ISR), you are responsible for generating and increasing sales in the medical and veterinary industry through inbound and outbound sales calls, while handling inbound customer calls with professionalism, skill and expediency. This position is based out of our Solon, OH office.

Responsibilities Include:

• Make regular outbound calls to assigned customers/territories.
• Work closely with assigned outside team members to generate leads, demonstrations, and sales.
• Generate new and repeat sales by providing product and technical information to customers in a timely manner.
• Identify customer requirements and expectations to recommend specific products and/or solutions.
• Use appropriate selling tactics such as up-selling and cross-selling when needed.
• Educate customers about product features and benefits to grow sales and improve customer satisfaction.
• Generate referrals from current customers and manufacturers’ representatives.
• Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, document all customer interactions and potential sales opportunities.
• Gain understanding of and adhere to accounts receivables policies and practices.
• Run sales reports for all sales activity.
• Monitor scheduled shipment dates to ensure timely delivery.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• The inside sales representative may perform other duties as assigned.

Required Qualifications

• Associate’s Degree; Preferably in business, medical or animal health related field, or 3 years equivalent work experience.
• Demonstrated customer service and organization skills.
• Observable accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.

Preferred Qualifications

• 3 years of experience in Direct Sales, Marketing, Medical/Veterinary sales or equivalent combination of education and experience.
• Therapy modalities or laser experience a plus
• Inside sales experience, previous success exceeding sales goals is a plus.
• Proficiency in CRM, MS Office, ProficiencyHubSpot is a plus.

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Solon, OH 44139: Relocate before starting work (Required)

Work Location: In person