What We Do & Who We Are:
Multicultural Alliance Health Care Solutions, Inc. (MAHCS) is a behavioral health agency that provides high-quality, culturally competent mental and behavioral health services to residents of Broward County in South Florida. MAHCS provides an array of services to all with special attention to individuals from underserved populations, especially those in need services in their own language. We take great pride in eliminating barriers to quality mental health care services for people regardless of their cultural, linguistic, or scheduling needs. MAHCS offers mental health services by professionals with most being bicultural and bilingual and all have demonstrated an ability to be successful in multicultural environments.

We are seeking a dedicated and organized Healthcare Administrative Assistant to join our team. The successful candidate will manage referrals, benefits and eligibility, medical records requests, appointment scheduling and coordination, and provide customer service and quality assurance support. This role is essential in ensuring our clients receive timely and efficient care.

Key Responsibilities:

• Referrals Management:
  • Process and follow up on referrals from healthcare providers.
  • Ensure referrals are completed and documented accurately.
  • Coordinate with external providers and facilities to ensure seamless patient care transitions.
• Benefits and Eligibility:
  • Assist clients with understanding and verifying their insurance benefits and eligibility.
  • Work with insurance companies to resolve coverage issues.
  • Keep up-to-date records of client benefits and eligibility status.
• Medical Records Requests:
  • Handle requests for medical records from clients, healthcare providers, and other authorized parties.
  • Ensure compliance with HIPAA and other privacy regulations.
  • Maintain accurate and organized medical records.
• Appointment Scheduling and Coordination:
  • Schedule and coordinate appointments for psych evaluations, medication management, and other services.
  • Follow up with clients who miss scheduled appointments to reschedule or confirm their ongoing interest.
  • Communicate with therapists to determine the necessity of psych evaluations and other appointments.
• Support Medication Management:
  • Schedule medication management appointments upon client requests.
  • Ensure clients receive timely reminders for their medication management appointments.
• Customer Service and Quality Assurance:
  • Handle incoming calls and provide excellent customer service.
  • Document all client interactions and follow-ups in contact logs.
  • Escalate customer service issues and quality assurance concerns to the appropriate departments.
  • Assist with quality assurance tasks and ensure compliance with organizational standards.

Additional Responsibilities:

• Document contact logs and ensure they are updated in the client’s chart.
• Obtain treatment plan signatures and ensure they are up-to-date.
• Update psych services tracking sheets and related documentation.
• Assist with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; Associate's degree or higher in healthcare administration or related field preferred.
• Strong understanding of medical terminology, insurance benefits, and eligibility.
• Proficiency in using electronic health records (EHR) systems and other healthcare software.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Attention to detail and a commitment to accuracy.

Working Conditions:

• This position is primarily office-based with regular interaction with clients, healthcare providers, and insurance companies.
• Occasional lifting of office supplies and materials may be required.
• Standard office hours with occasional need for overtime depending on client needs and organizational requirements.

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.

We use E-verify to verify employment eligibility, we are a drug free workplace, and successful completion of background check is required to be eligible for employment.