Field Installation Technicians provide mechanical and technical support of MULTIVAC processing and packaging equipment at customer facilities, with a focus on exceptional service. This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.
Time Utilization:
This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require.
This position will be on one of the following schedules as determined by management:10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.
Illinois residents should familiarize themselves with their rights under the Illinois One Day Rest in Seven Act.
California residents should familiarize themselves with their rights under the California Wage Order Regulating Wages, Hours, and Working Conditions in the Manufacturing Industry.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Summary:This position is responsible for equipment installation of MULTIVAC product lines and maintaining good customer relations.
Time Utilization:This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. Must be able to travel with little notice as customer demands require.
Essential Duties and Responsibilities include the following.Other duties may be assigned:
- Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments.Maintain quality and quantity of work on equipment.Listen attentively and ask questions as appropriate.Complete work assignments with minimum supervision.Retrieve and respond to messages daily on all communication tools.
- Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times.Travel arrangements will include: hotel, car rental, and flights.
- Install new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality.Upon completion of installation, all technical documentation will be provided to the Customer Service Administrative Specialist.
- Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer.
- Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.Provide contact information for the service team for future service and parts needs.Ensure customers are comfortable with operational and safety procedures of their equipment.
- Submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion.Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to respond and adjust to changing or new situations. Work well in high-stress environments and maintain professionalism in dealing with customers and co-workers. Must be a self-starter and have the ability to work in unsupervised settings.
Must be able to troubleshoot fundamental mechanical, electrical, and operational aspects of machines. Responsible for machine installation and functionality of new equipment. Excellent customer service skills.
Education/Experience: Technical school diploma in electrical or mechanical application or similar discipline. Field service, packaging, maintenance, related experience, or equivalent education and experience. Mechanical aptitude required.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word and Excel.
Certificates and Licenses: Current valid U.S. driver’s license. Must have the ability to obtain a passport.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly exposed to wet or humid conditions (non-weather) and work near moving mechanical parts. The associate is frequently exposed to extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock. The associate is occasionally exposed to work in high, precarious places.
The noise level in the work environment is usually loud.
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must regularly lift and or move up to 60 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the associate is regularly required to stand; walk; climb, carry tools, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, bend at waist, crawl, talk, and hear. The associate is occasionally required to sit.
