Job NamePatient Accounting RepresentativeDepartmentPatient AccountingLocationMMC NOWS Procedure: The job description and responsibilities are defined for the Patient Accounting department at Murfreesboro Medical Clinic below:Job TitlePatient Accounting RepresentativePurpose of JobPrimary objective is to provide administrative support within the Department, and or Clinic-wide when requested, adhere to all policies and procedures of Murfreesboro Medical Clinic and meet the needs of our patients in a teamwork approach.Job DescriptionMurfreesboro Medical Clinic, Patient Accounting Department, seeks an Insurance Refund Clerk to be responsible for reviewing credit accounts to determine the appropriate action necessary to resolve credit balances through utilization of our billing software, including identifying areas of process improvement.Primary ResponsibilitiesTo have a positive attitude and practice teamworkAddress patient questions and concerns in friendly and helpful mannerMeet or exceed patient, doctor, and staff expectations through a cooperative teamwork approachGreet patients and answer incoming calls in a polite and prompt mannerAssist patients with all insurance issues and billing issues as required by the insurance company and the financial guidelines of the ClinicAssist in registration as needed, as well as all other duties of the departmentVerify eligibility of all patients and handle all billing issues and refiling of insurance claims as needed. Communicate with department coders as needed.Take all steps necessary to make sure a claim is clean and can be processed by the insurance company in a timely manner.Avoid personal telephone calls and personal business during clinic operating hoursBe knowledgeable of and adhere to all MMC policies and procedures Skills and ExpertiseAbility to handle multiple tasks at one time, ability to be flexibleAbility to utilize computer systems for the purpose of completing assigned tasksAbility to follow detailed instructionsSkills in communicating effectively with co-workers, providers, and patientsSkill in effectively role modeling appropriate behaviorAbility to maintain an effective working relationship with patients, providers, and co-workersAbility to plan, organize and prioritize assignments and meet deadlines as requiredPhysical/ Mental Demands Varied activities including sitting, walking, bending, reaching, lifting and stooping.Ability to lift 35 pounds.Stress with multiple responsibilities. Environmental/Working ConditionsOffice setting with possible exposure to communicable diseasesEducationHigh school diploma or GED required.Experience of one year minimum required.Department Standards All representatives of the Patient Accounting Department are expected to:Promote an image of professionalismPerform all duties asked of them in a timely and efficient mannerFocus primarily on providing excellent customer serviceMMC Vision, Mission, and ValuesOur vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease. Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee. Our values guide our actions as we strive to carry out our mission.A progressive approach to advances in medicine and changes in the health care delivery systemResponsive to patient and community needsCollaborative with other physicians, hospitals, allied health providers and the community in improving health careProfessional, ethical and socially responsibleTeam-oriented management and leadershipA positive, open and responsive work setting *This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.