Job Description:
This position will provide strategic direction for all warehousing and ramp activities associated with shipping, receiving, warehousing, inventory management, loading and unloading product under the supervision of the General Manager.
Responsibilities:
Provide Quality Service and Achieve Superior Customer Satisfaction

• Resolve customer service and operational problems during tour of duty
• Work in operation during peak or irregular periods
• Spend majority of time in the operation, interacting with employees and clients
• Use cross-functional teams to generate and implement quality improvement ideas

Meet Profitability and Cost Control Goals

• Actively seek cost reduction ideas
• Assist in managing payroll with an expectation of minimizing OT
• Support in monitoring lost time and administer the Attendance Control Policy

Ensure Compliance with all Operations

• Contribute in investigating discrepancies and compiles statistical data for compliance purposes
• Ensure all employees complete initial and recurrent training as required.
• Ensure all records are updated to include training records and Standard Operating Procedures

Run an Effective Operation

• Communicate with managers, peers and team members, both within their immediate department, as well as with other departments
• Administer company policies and procedures
• Provide team with necessary tools, resources and training to meet or exceed all operational performance goals
• Involve all team members in determination of operational improvements
• Support General Manager in coordinating operation including scheduling, hiring, training, inventory, etc.
• Other duties as assigned

Qualifications:

• Must be able to lead and motivate employees in working as a team in a fast-paced environment
• Must be decisive and be able to work under demanding operational conditions in a stressful environment
• Must have excellent oral and written communication skills, leadership, initiative and judgment
• Must demonstrate strong administrative and analytical abilities
• Must be willing to work outdoors in any weather conditions in accordance
• Must be willing to work extra hours when there are operational needs
• Ability to work rotating shifts including weekends, holidays and days-off

Compensation:

• The pay rate listed on this post, is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.