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Job Description
Murray Motor Group's Lock Haven Ford location is looking for a candidate with a positive attitude and a flair for outstanding customer service. The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what maintenance is recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired correctly the first time and in the shortest time possible. Advisors are able to take advantage of FREE pick up and delivery and mobile service to provide our customers with exclusive benefits.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
RESPONSIBILITIES
QUALIFICATIONS
High school diploma or GED required
Neat, clean, and professional appearance
A pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication skills, customer service, problem-solving skills, including the ability to maintain composure under stress.
Excellent interpersonal skills for interacting professionally with customers, vendors, and staff
Unrestricted driver's license and clean driving record
Able to drive both automatic and standard-transmission vehicles
Basic computer and internet skills
Full Time
$49k-62k (estimate)
07/27/2024
10/04/2024
murraydodge.net
Eleroy, IL
<25
The following is the career advancement route for Automotive Service Advisor positions, which can be used as a reference in future career path planning. As an Automotive Service Advisor, it can be promoted into senior positions as a Customer Success Associate III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Automotive Service Advisor. You can explore the career advancement for an Automotive Service Advisor below and select your interested title to get hiring information.