Job Description Summary

The Communication Specialist reports to the Communications Supervisor. Under general supervision, the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program. This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHA’s consumers. This role triages patient calls in order to put them in contact with the appropriate office, answers questions, resolves issues and refers to appropriate clinical team. The Communications Specialist III works collaboratively with leaders on common integrated areas such as communication standards and security, patient safety, testing and change control.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002330 CHSCorp - Communications Call Center | (19711000)

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

Operates telecommunications or radio equipment to provide operator or dispatch services. This class consists of entry- and journey-level positions which may involve lead worker functions. Serves as a PBX or Centrex attendant. Trains PBX or Centrex attendants. Serves as shift supervisor; prepares work schedules for other attendants. Operates radio or teletype equipment. Receives and transmits routine and emergency radio, telephone and teletype traffic. Dispatches law enforcement, public safety or other personnel and equipment in response to service requirements.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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