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Front Office Coordinator
$35k-45k (estimate)
Full Time 2 Months Ago
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My Houston Surgeons PLLC is Hiring a Front Office Coordinator Near Houston, TX

The Call Center Agent is responsible for supporting and maintaining the clinical practice by providing patients with an exceptional overall customer service experience during phone calls. The Call Center will support and uphold established policies, procedures, objectives, quality improvement, safety, codes and requirements of accreditation and regulatory agencies.

Essential Job Duties & Responsibilities:

  • The Call Center Agent has the responsibility to carry out duties as directed by My Houston Surgeons.
  • Communicates on a regular basis with the designated My Houston Surgeons Supervisor(s). 
  • Alerts Supervisor(s) and seeks assistance when an activity or process change within the clinic changes or deviates from the current process. 
  • Follows and always maintains patient confidentiality appropriate with HIPAA compliance standards. 
  • Attends training sessions as needed to increase knowledge base and skill level.
  • Ensures patient appointments are confirmed for the following business day. 
  • Ensures patients are greeted over phone in a friendly, warm manner. 
  • Answers phones, resolves patients’ requests/questions and routes to appropriate personnel as needed. 
  • Collects consult fees over phone when scheduling appointments; applies the payment; files receipt by appointment date to obtain signature from patient – when applicable.
  • Schedules/changes patient appointments for seven surgeons.
  • Ensures billing office is notified when an insurance appointment is scheduled so that benefits can be verified.
  • Maintains a rotation spreadsheet for non-doctor-specific calls into office.
  • Administrative tasks to include filing, scanning, shredding, faxing, copying, mailing, data entry, etc. as needed. 
  • Ensures that any physician referrals received via fax are contacted and scheduled; referral physicians are added to the electronic medical record and the referral note is attached into the patients record. 
  • Completes specific data collection documents and runs reports as designated by supervisor(s).
  • Other duties as assigned by My Houston Surgeons supervisors and physicians.
  • Abides by MHS scheduling protocols. 
  • Transfers all billing questions to the appropriate party at Spring Valley Billing (SVB)
  • Transfers all medical questions to the appropriate nurse or party.
  • Adds all cancelled appointments to the MHS queue – when applicable 
  • Notifies appropriate (PCC) Patient Care Coordinators of cancelled cosmetic consults. 
  • Strong ability to multi-task, set priorities, and manage time effectively. 
  • Robust understanding of customer focus and the ability to adapt to different personality types.
  • Ability to handle a high volume phone line while being calm, courteous, and effective 

Secondary Job Duties & Responsibilities:

  1. Checks faxes as needed when Lead Front Office Coordinator requests or is unable to do so. 
  2. Schedules follow up appointments and collect payments as needed. 
  3. Answers the phone in a polite and professional manner, triages the call, and directs it to the appropriate person in the practice.

Education / Qualifications / Experience:

Any combination of education and experience that would demonstrate a high level of proficiency and advanced understanding of healthcare operations. 

  • High school diploma or equivalent 
  • Must be BILINGUAL. 
  • Customer service skills are mandatory.
  • Experience with multiple phone line system is preferred.
  • Basic health insurance knowledge preferred.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-45k (estimate)

POST DATE

07/05/2024

EXPIRATION DATE

08/11/2024

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My Houston Surgeons PLLC
Full Time
$68k-91k (estimate)
2 Months Ago

The job skills required for Front Office Coordinator include Customer Service, Scheduling, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Coordinator. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Office Coordinator positions, which can be used as a reference in future career path planning. As a Front Office Coordinator, it can be promoted into senior positions as a Hotel Manager Assistant that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Coordinator. You can explore the career advancement for a Front Office Coordinator below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Coordinator job description and responsibilities

A front office coordinator manages the front desk at an office.

12/26/2021: Fort Wayne, IN

For example, university front desk coordinators help students who lose their room or residence hall keys.

02/28/2022: Wichita Falls, TX

Front office coordinators might also monitor access to restricted departments to ensure only permitted customers and employees enter.

01/04/2022: Passaic, NJ

Greet Clients Front desk coordinators are the face of an office.

03/11/2022: Omaha, NE

Office Coordinators perform a number of administrative support and customer service tasks to ensure efficient operation of their office environment.

03/10/2022: Laramie, WY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Coordinator jobs

An Front office coordinator may also completes clerical and administrative tasks for an office.

01/04/2022: Rock Hill, SC

May conduct orientation and training on front office policies and procedures.

03/12/2022: Peoria, IL

Front desk coordinators require customer service and coordination skills.

02/28/2022: Austin, TX

May also keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).

02/13/2022: Binghamton, NY

To accomplish their goal of ensuring clients or patients have a smooth and positive experience, front desk coordinators take on a variety of tasks.

01/08/2022: Bellingham, WA

Step 3: View the best colleges and universities for Front Office Coordinator.

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