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The Azure Cloud Support Engineer assists customer needs, identify challenges or issues, and configure solutions that are customized for their individual needs. They assist with achieving a satisfactory resolution to any issues or problems a customer may be experiencing. This position helps write training manuals, help guides and other support materials.

Responsibilities

• The IT Support Engineer will work as a member of the internal customer support team in IT Operations.
• Document, maintain, upgrade or replace hardware and software systems.
• Collaborate with internal teams or vendors to execute projects.
• Automate manual tasks and create/improve small tools that help make team operations more efficient.
• Receive and respond to inbound incident request from clients, and internal and external users
• Identify potential changes and system improvements to present to IT management consideration and implementation.
• Provide email, web, and phone support to Snowflake customers and partners.
• Create scripts as needed to support application deployments and improve existing workflows.
• Be a support leader throughout the larger organization and are regularly engaged to work on cross-team planning.
• Instruct customers in the operation and maintenance of the system.
• Provide ad hoc feedback about trends and new issues.
• Participate in after-hours support rotation for priority user support.
• Ensure infrastructure networking and computing systems remain available during production hours.
• Mentor and train other technical support staff on technical and procedural matters.
• Work with customers to provide configuration changes or deploy product enhancements.
• Perform routine tasks to maintain computer equipment and their peripherals.
• Aid higher tier engineering staff with problem research and documentation.

Qualifications & Skills:

• Bachelor's or Graduate's Degree in computer engineering, computer science, information systems or systems engineering, or equivalent experience.
• 1-5 years' experience setting up Azure cloud services, creating build and deployment scripts and providing production support.
• Experience with Docker, Kubernetes desirable.
• Excellent communicator and collaborator.
• Comfortable with processes such as scripting and debugging.
• Skilled at performance analysis and running operating systems.
• Is a natural problem solver.

Physical Abilities:

While performing the duties of this job

• Ability to sit for long periods of time entering data into the computer.
• Ability to occasionally lift up to 10 pounds.
• Ability to concentrate and stay on task for long periods of time.