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Help Desk Support Specialist 1 // Atlanta, GA // Onsite
$52k-65k (estimate)
Full Time | IT Outsourcing & Consulting
2 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
MY3TECH INC is Hiring a Help Desk Support Specialist 1 // Atlanta, GA // Onsite Near Atlanta, GA
Hello,
Hope you are doing well.
we have a Job opportunity with one of our Client, If Interested Please share your resume to Vinaykumar.C@my3tech.com
Role: Help Desk Support Specialist 1 Location: 2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334.Duration: 12 months contractManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.
Key Responsibilities:
Proficiency in using ServiceNow for incident and request management.
Required2
Years
RequiredRequired 2 years of technical support experience.
2
Years
A , Network , or Security , or a minimum 2 years of technical support skills on in a Service Desk role.
Thanks and Regards,
Vinay Kumar Technical Recruiter
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)An E-Verify CompanyDISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
Hope you are doing well.
we have a Job opportunity with one of our Client, If Interested Please share your resume to Vinaykumar.C@my3tech.com
Role: Help Desk Support Specialist 1 Location: 2 Martin Luther King, Jr. Drive SE, Suite 754, East Tower, Atlanta, GA 30334.Duration: 12 months contractManaging and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment.
Key Responsibilities:
- Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow.
- User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues.
- Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary.
- Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience.
- Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary.
- Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow.
- Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing.
- Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person.
- Proven experience in a Service Desk or IT support role.
- Required 2 years of technical support experience.
- Proficiency in using ServiceNow for incident and request management.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and technical troubleshooting skills.
- Ability to work effectively in a high-demand environment with challenging users.
- Commitment to maintaining a high level of customer satisfaction.
- Previous experience in a similar Service Desk or support and problem resolution role.
- Candidate should have one of the following certifications A , Network , or Security , or a minimum 2 years of technical support skills on in a Service Desk role.
Proficiency in using ServiceNow for incident and request management.
Required2
Years
RequiredRequired 2 years of technical support experience.
2
Years
A , Network , or Security , or a minimum 2 years of technical support skills on in a Service Desk role.
Thanks and Regards,
Vinay Kumar Technical Recruiter
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)An E-Verify CompanyDISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$52k-65k (estimate)
POST DATE
07/22/2024
EXPIRATION DATE
08/18/2024
WEBSITE
my3tech.com
HEADQUARTERS
Pierre, SD
SIZE
<25
INDUSTRY
IT Outsourcing & Consulting
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