Description
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at the Comfort Inn at Thousand Hills. The schedule is 4 nights a week Thursday - Sunday 3 pm-Midnight. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Field customer complaints when necessary
Qualifications
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Well-versed in taking telephone calls and handling stressful situations
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•High school diploma, GED, or equivalent
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills