Description

About the role
The Consultant, Internal Operations is responsible for supporting the day-to-day operations in offices and partner in driving KPIs through analytics and modernization efforts. The role of the Consultant will drive the development of operational excellence by leading cross-functional scalable projects and process improvement initiatives. They are responsible for understanding business challenges, translating opportunities into scalable, sustainable solutions, and bringing value to the organization with the goal of improving the associate and patient experience. Responsible for the continuous improvement of efficiencies, quality in processes by finding new and alternative ways to meet and exceed performance goals.

Internal Operations is the hub of all departments and supports the field voice through open communication, scalable plans and focused priorities that result in consistent best practices across the organization. This role will report to the Manager, Internal Operations.

This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

You Will

• Drive strategic projects, identify appropriate resources, and enable cross-functional teams to achieve field initiatives.
• Proficiency with communication across diverse audiences up to and including Senior Leadership.
• Acts as field advocate for processes, metrics, measurements, and tools developed for management of the business.
• Collaborate in identifying unmet or under-served needs of the company while driving best practices and improvement initiatives with the leadership team.
• Regularly partner with field leadership and senior management as needed on strategy, planning and operational execution.
• Collaborate with other coworkers on solutions for internal (associate) and external (patient) experience.
• Support the development of projects through collaborative planning and ensure successful implementation.
• Increase the effectiveness and productivity of MyEyeDr. by bringing clarity and strategy to action plans and field partnerships.
• Ensure information is shared in a manner that is conducive to the working environment and strategic goals of the departments.
• Act as a liaison between business partners and stakeholders to ensure services deliver value to the organization.
• Organize information through process mapping, flow-charting, and workshops.
• Recognize and capitalize on improvement opportunities for cost-effective alignment and organizational effectiveness.

About You

• Bachelor’s degree in business preferred or equivalent experience required.
• Previous MyEyeDr. experience preferred.
• 2 years of previous experience in operations required.
• Strong written and oral communication skills.
• Advanced Microsoft Office skills (including Excel, PowerPoint, Word, Teams).
• Travel up to 25% of the time may be required.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.