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myGwork - LGBTQ+ Business Community is Hiring a Banking Customer Service Agent Near Little Rock, AR
This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Job DescriptionAs the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About The RoleAs a Customer Service Associate, you can use your exceptional customer service skills to grow your career with a top fintech company. You and your team will resolve support issues for customers via telephone, IM and email, and support all our major client groups: banking, payments and investments. What You Will Be Doing
Work from home eligibility is based on performance; associates must meet department metrics to maintain eligibility
Provide excellent customer service to high-value clients
Assisting with account and product inquiries while also performing account maintenance
Establish a professional rapport with each client
Training will be 9am-5:45pm Monday through Friday for up to eight (8) week
What You Will Need
Ability to work in a fast-paced environment
Excellent verbal and written communication skills as well as above average computer abilities
High school diploma or GED
Experience working in a high-volume call center preferred
Added Bonus If You Have
Prior banking experience
What We Offer YouA career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass