65 Client Service Manager Jobs in Conshohocken, PA
myGwork - LGBTQ+ Business Community is Hiring a Client Service Manager Near Conshohocken, PA
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
- Overall project management of technical and administrative tasks for multiple clients;
- Assess & leverage risk and develop contingency plans if needed;
- Coordinate the gathering of business requirements and development of functional design specifications for system set-ups and configuration;
- Document plan requirements and coordinate the development of processes & procedures;
- Assist with the creation, review, and execution of functional and technical requirements, test plans (to include scenario testing), training materials and procedure documents;
- Coordinate testing and quality review of client deliverables and procedures, such as but not limited to, carrier and payroll files, billing reports, worksheets, confirms, and inbox requests;
- Monitor, research, and resolve escalated client issues by utilizing ServiceNow and other client specific tools;
- Assist with developing client-specific training guides for Call Center staff in support of clients’ benefit plan intricacies and for increased call volume during peak seasons
- Utilize Marsh McLennan’s software applications to perform system setup, analysis, maintenance, and enhancements as required by clients’ needs and project plan specifications;
- Perform data manipulation, mapping, conversions, and validations utilizing internal systems, external files, Access, and Excel;
- Develop and generate client specific or ad-hoc reports and provide escalated support for specific files such as, but not limited to, carrier files, enrollment counts, payroll files, census files, and billing reports while verifying reports meet quality standards;
- Summarize and report project status to TCAS Team Manager;
- Establish and cultivate relationship with clients, vendors, carriers and internal departments to ensure successful implementations, renewals and ongoing administration;
- Develop and monitor Quality and Production initiatives;
- Lead and manage regularly scheduled meetings associated with the project;
- Assist with special projects as determined by TCAS Team Manager.
- Bachelors degree or equivalent work experience;
- Minimum of 3 years of demonstrated project management experience with complex technical and administrative deliverables is required;
- Experience with business requirements gathering, definition and documentation techniques is required;
- Project Management and/or client delivery experience in the benefits broker industry is highly preferred;
- Experience within a health care, health and welfare consulting, insurance brokerage, human resources consulting, and employee benefits industry is preferred;
- Related exposure to Benefits Administration, COBRA, FSA and Call Center environments is preferred;
- Proven ability to successfully manage multiple projects of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment;
- Strong project management and project planning skills;
- Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts;
- Skills in delegating tasks and responsibilities;
- Disciplined in summarizing and reporting status/results regularly;
- Strong organizational, analytical skills and strong attention to detail;
- Excellent problem analysis, troubleshooting, problem solving and decision making skills;
- Possess proactive mindset to seeks information to create effective solutions;
- Skills in coaching, mentoring, teambuilding and motivating others;
- Ability to work well independently and as a team member;
- Excellent interpersonal, verbal and written communication skills;
- Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
- Excellent working knowledge in the Microsoft Office Suite, including Word, Excel, Access, Project, and Outlook.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is:
- Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
- Occasionally required to stand and walk;
- Extensive use of computer and keyboard and viewing of computer screen is required;
- Specific vision abilities required by this job include vision, and ability to adjust focus.
- Other working conditions are normal for an office environment.
- Work is typically performed either on site at MMA East’s Conshohocken office, or at various customer/MMA locations as required.
Job Summary
Full Time
$94k-121k (estimate)
06/06/2024
07/26/2024
The job skills required for Client Service Manager include Customer Service, Coaching, Client Service, Problem Solving, Project Management, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
Similar Jobs
Popular Articles
