16 Customer Relations Rep Jobs in Irvine, CA
myGwork - LGBTQ+ Business Community is Hiring a Customer Relations Rep Near Irvine, CA
We are seeking a dedicated, full-time Customer Relations Representative to join our dynamic remote team. You'll play a crucial role in resolving registration issues, tracking missing packages, assisting couriers, answering billing queries, and handling technical escalations. Your empathy, resourcefulness, and excellent communication skills will help create a positive experience for our customers and support the success of Parcel Pending.
Your role in our future
- Solve issues related to registration, missing packages, courier assistance, billing, and technical escalations.
- Demonstrate empathy, maintain composure, and show genuine concern for customers and staff.
- Manage time, productivity, and team interactions with integrity.
- Communicate effectively, both verbally and in writing, and de-escalate tense situations.
- Conduct thorough follow-up and documentation in Salesforce.
- Adhere to process protocols and suggest improvements as needed.
- Remote position requiring high-speed internet and a quiet, distraction-free workspace.
- Full-time role, Monday through Friday 11am-7:30 PM PT is preferred shift; includes a 30 mins lunch.
- Minimum 1 year of customer service experience; tech-savvy with intuitive software platforms.
- Salesforce CRM experience preferred; resourcefulness and problem-solving skills essential.
- High school diploma, minimum 18 years of age, and background check clearance.
- Completion of 80 hours of in-house training over 2 weeks.
Help shape the future of customer communications. Apply now.
This Position Has An Hourly Pay Range Of$16.83-$25.24
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
- This includes being an Affirmative Action Employer in the United States.
Job Summary
Full Time
$41k-52k (estimate)
06/23/2024
07/21/2024
The job skills required for Customer Relations Rep include Customer Service, Problem Solving, Communication Skills, Billing, Communicates Effectively, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relations Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relations Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relations Rep positions, which can be used as a reference in future career path planning. As a Customer Relations Rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Rep. You can explore the career advancement for a Customer Relations Rep below and select your interested title to get hiring information.
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