1 Customer Support Advocate - Remote Job in Milford, CT
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myGwork - LGBTQ+ Business Community is Hiring a Remote Customer Support Advocate - Remote
The Quadient Customer Support Advocate is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices. Wait, there’s more! These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests. Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.
Your role in our future
- Handle incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation.
- Provide first-call resolution for troubleshooting depot repair equipment models using various software programs.
- Interact professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner.
- Exercise judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work.
- Research and resolve routine requests and customer concerns, providing global support for all Quadient products and services.
- Meet and exceed established call metrics, embrace continuous improvement, and accomplish additional tasks assigned by management.
- High School Diploma or equivalent (GED) required with 2-5 years of customer service experience, including 1 year continuous.
- Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM and 10-key by touch ideal.
- Proficiency in Windows applications (Microsoft Office) and reliable high-speed internet connection (200 Mbps download / 20 Mbps upload).
- Ability to work remotely with minimal noise/distractions, consistently producing measurable results.
- Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
- Fluency in 2 languages is a plus.
Turn your passion into performance. Apply now.
This Position Has An Hourly Pay Range Of$16.83-$25.24
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
- This includes being an Affirmative Action Employer in the United States.
Job Summary
Full Time
$45k-57k (estimate)
07/27/2024
08/12/2024
The job skills required for Customer Support Advocate - Remote include Customer Service, Call Center, Problem Solving, Billing, Customer Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Advocate - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Advocate - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Advocate - Remote positions, which can be used as a reference in future career path planning. As a Customer Support Advocate - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Advocate - Remote. You can explore the career advancement for a Customer Support Advocate - Remote below and select your interested title to get hiring information.
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